Guest Service Representative (GSR)

Full-Time Only Monroe Co. / Toledo North KOA Holiday posted 4 days ago in Front Desk , in Guest Services , in K2 Reservation Software , in Store
  • Post Date: November 13, 2025
  • Apply Before: May 1, 2026
  • 3 Application(s)
  • View(s) 23

Job Detail

  • Job ID 173336
  • Responsibilities 

    Monroe Co./Toledo North KOA is seeking full-time (36+ hours per week) workampers that are looking for a fast paced work environment. During peak season (May thru October) this is a high traffic campground, especially on the weekends. The ideal candidate is preferred to be K2 trained with great customer service skills and an attention to detail in a fast paced registration/store environment.

    Located about 45 minutes from Detroit, 30 minutes from Ann Arbor, and 20 minutes from Toledo we are smack dab in the middle of all the festivals, activities, stores, and restaurants the area has to offer but far enough away that you can enjoy nature and not the noises of the city.

    This is a family focused campground with many guests who have been coming here for over 30 years. We put emphasis on activities and themed weekends which draws in a large crowd, especially on weekends. We are finishing our brand new epicenter of fun (Big Kahuna’s Outpost) that will include 2 brand new pools and a splash pad as well as a store, snack shop, bike/boat rentals & more, (Grand opening Memorial Day 2026) which we are expecting will drive reservations through the roof, resulting in a very busy summer.

  • Compensation/Benefits 

    This is a seasonal full time position averaging 36-40 hours/week throughout the season.

    • Pay: $13.73 an hour for all hours worked with a paid 30 min break
    • Season: Begins – April 17, 2026 // Ends – November 2026 (We take Workampers starting anytime in that timeframe. But, ask that you stay through Mid-November, as our Halloween Weekends are some of our busiest!)
    • Back-In Full Hook Up RV Site is available at a rate of $50 per pay period – paid bi-weekly, inclusive of water, electric, sewer, cable. **Sites are only available to workampers with an RV for example: fifth wheel, travel trailer, motor home. We do not have cabins available for employee housing.
    • Propane sold to employees at a 25% discount.
    • Kampstore and Snack Shack discounts apply.
    • Access to our entire park for you and your family which includes any activities during our themed weekends and our pools once fully built.
    • Partner Jobs also available
  • Conditions  RV Required 
  • Job Length  Seasonal (4-6 months)
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Job Description

The campground front desk/guest service representative is the sunny-side-up smile slinger who whips up welcome wonders, turning weary travelers into hooked adventurers with insider tips, a sprinkle of site secrets and a whole lot of hospitality hocus-pocus.

The Front Desk/Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.  They will accommodate campground guests by registering, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

Responsibilities:

  • Greet and welcome all guests approaching the front desk in accordance with KOA standards.
  • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
  • Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
  • Handle cash, credit, and gift card transactions using K2, ensuring accurate change, balanced registers, and proper cash-handling procedures at the end of shifts.
  • Answer phones and help guests create new reservations or edit existing reservations in a friendly, efficient and courteous manner.
  • Notify management of any pertinent information related to daily shift activities.
  • Maintain high standards of professionalism, customer service, quality and cleanliness.
  • Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
  • Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
  • Prepare reports as required, relating to shift check-list, and down-time reports.
  • Answer inquiries, in person and on the phone, from guests regarding campground amenities and local attractions.
  • Fully comprehend and be able to operate all relevant aspects of the campground property management system. K2 KampSight experience is preferred but not required. (We will train you).
  • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
  • Be comfortable standing for long periods of time. May be required to walk up/down stairs, lift objects or boxes to restock store.
  • Become familiar with all in-house amenities/activities along with local area attractions/events.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
  • Maintain health standards and ensure guests and team members are in a safe and secure environment.
  • Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

Note: This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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