Position Overview

Mitchell KOA Journey is hiring a Seasonal Assistant General Manager to help lead day-to-day on-site campground operations while the General Managers are offsite. This is a hands-on leadership role for someone who enjoys outdoor hospitality, guest service, team leadership, and the variety that comes with running a busy seasonal campground.

This is not a General Manager position. The Seasonal Assistant General Manager reports directly to the General Managers, who retain responsibility for overall campground strategy, financial performance, owner communication, pricing, policies, major employment decisions, capital planning, and long-term business direction. The AGM is responsible for leading the daily on-property operation, supporting the team, resolving guest and operational issues, and keeping the General Managers informed.

Mitchell KOA is a high-volume seasonal campground serving RVers, cabin guests, tent campers, families, road-trippers, and repeat KOA guests. Because many of our guests stay only one night, our success depends on strong daily execution: clean sites, smooth check-ins, friendly service, well-maintained facilities, and a team that takes pride in the details.

What We Are Looking For

The ideal candidate is a hands-on leader who is comfortable working across departments and setting the tone for a positive, guest-focused team. This person should be able to lead by example, make sound day-to-day decisions, communicate clearly, and know when to escalate larger issues.

Preferred qualifications include:

• Prior campground, hospitality, hotel, resort, property management, retail, or guest-service leadership experience.
• Prior supervisory experience strongly preferred.
• KOA experience and K2 experience helpful, but not required.
• Strong communication, problem-solving, delegation, and team leadership skills.
• Ability to remain calm, professional, and guest-focused in a fast-paced seasonal environment.
• Comfortable helping across departments, including office, store, housekeeping, grounds, maintenance, utilities, and guest service.
• Basic understanding of scheduling, cash handling, inventory, maintenance coordination, safety follow-up, and operational reporting.
• Ability to use or learn campground systems, scheduling tools, email, phones, radios, reservation software, and other technology.
• Good judgment and the ability to know when to make a decision and when to ask for direction.
• Valid driver’s license required for operating campground vehicles or golf carts.
• Willingness to work flexible hours, including weekends, holidays, mornings, evenings, and occasional after-hours needs.
• Employment is contingent upon successful completion of a background check, as permitted by applicable law.

Physical Requirements

This is an active, hands-on campground leadership role. The Seasonal Assistant General Manager must be able to:

• Stand, walk, bend, stoop, kneel, reach, climb, twist, squat, and move safely across uneven campground terrain.
• Work indoors and outdoors in varying weather conditions, including heat, wind, rain, dust, and seasonal temperature changes.
• Safely lift, lower, carry, push, and pull items up to 50 pounds using proper body mechanics.
• Recognize when a task requires assistance, mechanical support, a cart, dolly, or a two-person lift.
• Perform hands-on work across departments when needed, including light maintenance, housekeeping support, grounds tasks, site cleanup, trash handling, firewood support, store stocking, and guest assistance.
• Operate golf carts and other campground equipment only after proper training and authorization.

About Mitchell KOA Journey

Mitchell KOA Journey is a seasonal, guest-focused campground located just outside Mitchell, South Dakota, home of the World’s Only Corn Palace and a convenient overnight stop for travelers crossing South Dakota. Our mission is simple: to make happy campers who tell their friends about us.

We believe that great guest experiences come from humility, teamwork, professionalism, clear communication, and a willingness to jump in wherever help is needed. This is a great opportunity for someone who enjoys outdoor hospitality, takes pride in clean and well-maintained facilities, and wants to play a meaningful leadership role in a busy seasonal campground.