Greet and welcome all guests approaching the front desk in accordance with KOA standards. Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards. Answer inquiries from guests regarding campground amenities and local attractions. Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times. Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner. Maintain high standards of professionalism, customer service, quality and cleanliness. Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Front Desk
Either Full- or Part-Time Cherokee / Great Smokies KOA Holiday posted 5 days ago in Front Desk ShortlistJob Detail
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Job ID 135929
Job Description
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all
guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing
keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The
GSR will help maintain a clean, well-stocked and organized store.
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