REPORTS TO Assistant General Manager and/or Guest Experience Supervisor
POSITION SUMMARY The Recreation Lead (RL) is responsible for planning, organizing, executing, and leading recreation activities at the campground such as arts and crafts, games, sports, dramatics, music, social activities, hobbies, and themed weekends. The RL is an enthusiastic, outgoing, creative leader who enjoys working with people of all ages. Being a people person with an engaging smile is imperative when relating with guests. Having a mix of free and for-pay activities to improve ancillary income is essential and improves the guest experience. This is a highly visible, customer centric position that requires strong interpersonal customer service skills.
SPECIFIC DUTIES • Coordinate and supervise all preparations for events from start to finish. • Create and execute a detailed events calendar that cohesively supports the campground, and guests of all age ranges. Events and recreation schedule are to be uploaded regularly to koa.com. • Create supply lists and procure vendors as needed. • Take pictures of activities and obtain necessary photo release documentation for all individuals in photos. • In coordination with the marketing department, prepare fun and engaging social media posts. • Coordinate, prepare and purchase all food and beverage items, equipment, awards, and entertainment as needed for each event. • Maintain and clean recreation equipment and facilities. • Greet new arrivals to activities, introducing them to other participants, explaining rules, and encouraging their participation. • Explain the rules of activities and instruct participants at a variety of skill levels • Enforce safety rules to prevent injury. • Modify activities to suit the needs of specific groups, such as seniors or small children. • Administer basic first aid if needed and notify emergency medical personnel when necessary. • Organize and set up the equipment that is used in recreational activities. • Manage activities schedule to ensure adequate staffing to support the event and the guests’ needs. • Maintain high standards of professionalism, customer service, quality and cleanliness while promoting an atmosphere of fun. • Aid AGM with hiring and training a diverse team and updating management on team performance. • Confer with management in order to discuss and resolve participant complaints. • Evaluate recreation areas, facilities, and services in order to determine if they are producing desired results. • Maintain health standards and ensure guests and team members are in a safe and secure environment. • Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals. • Directed by GM/AGM, monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements. Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EXPECTED RESULTS • Recreation program is well organized and managed within budget. • Activities are well prepared, timely, fun and creative. • Demonstrates strong leadership skills with a professional attitude towards guests and staff. • Meet Quality Assurance standards.
JOB QUALIFICATIONS • High School Diploma or equivalent. • Conversant in English language • Strong decision-making ability. • Excellent communication, collaboration, and delegation skills with ability to manage confrontation. • Ability to motivate, lead and develop a diverse team. • Strong working knowledge of recreational activities. • Comfortable in a fast-paced and high-pressure environment. • Ability to read and maintain a budget. • Motivated, goal oriented and results driven. • Ability to maintain confidentiality. • Able to work nights, weekends, and holidays. • Valid driver’s license.
PHYSICAL REQUIREMENTS • Ability to stand for long periods of time. • Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. • Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain. • Able to work inside and outdoors and in various climates.