Operations Supervisor at Fort Collins Lakeside KOA- Colorado

Full-Time Only Fort Collins / Lakeside KOA Holiday posted 2 days ago in Campground Management
  • Post Date: July 29, 2025
  • Apply Before: September 1, 2025
  • 5 Application(s)
  • View(s) 65

Job Detail

  • Job ID 156529
  • Responsibilities 

    SPECIFIC DUTIES

    • Oversee daily operations across all departments, ensuring that tasks are completed efficiently and to a high standard. Communicate and correct deficiencies in these departments by collaborating with the departmental supervisor and GM.
    • Provide great customer service while improving guest satisfaction and raising the net promoter score through training of staff and maintaining of the property.
    • Manage and support campground staff, including hiring, scheduling, and
    • Assist the GM in achieving monthly and annual budget
    • Manage sensitive and confidential information with the highest level of Ensure that all data is securely stored and accessible only to authorized individuals.
    • Ensure all accounting functions at the campground follow OAK procedures including correct and accurate cash handling.
    • Maintain compliance with preventative maintenance and deep cleaning programs through regular inspection of cabins with the Housekeeping Supervisor and Engineer Supervisor.
    • Prepare reports as required, relating to procedures, efficiency, scheduling, attendance,
    • Develop effective conflict resolution and critical thinking
    • Monitor and manage inventory levels, ensuring that all necessary supplies are
    • Comfortable in high-pressure and fast paced situations while maintaining composure and

     

    • Maintain property by following the quality assurance
    • Function as Manager on Duty in the absence of
    • Implement and enforce safety protocols to ensure a safe environment for both guests and staff while complying with various local, state, and federal safety requirements.
    • Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
  • Compensation/Benefits 

    Compensation based on experience, health/dental/vision/life insurance available, 401k available,  $200 a month site rent includes FHU, Cable, dedicated Staff WIFI, 25% off at Store and Propane, Friends and Family discounts

  • Conditions  Partner Jobs Available 
  • Job Length  Year-Round (12 months+)
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Job Description

Located in the beautiful foothills of Northern Colorado, just 3.5 miles from the vibrant downtown area of Fort Collins, Colorado, and 1 hour north of Denver, our location offers unlimited options for exploring during your time off.

The Operations Supervisor is responsible for overseeing the day-to-day operational activities of the campground, ensuring a smooth, efficient, and enjoyable experience for all guests. This role involves managing various departments, including staffing, inventory, maintenance, safety, housekeeping, guest services, and recreational activities. The Operations Supervisor plays a vital role in maintaining high standards of service and operational excellence, working closely with the management team to implement policies and procedures that enhance guest satisfaction and employee productivity. This leadership role is responsible for delivering KOA’s Culture, Mission, Vision, and Values.

Expected results

  • Demonstrates leadership
  • Meet property’s target for guest satisfaction through Guest Satisfaction Surveys and Net Promoter
  • Meet property’s target for employee engagement & experience metrics through organizational Employee Experience & Engagement Survey scores and employee feedback.
  • Precise control and adherence to KOA policies of all generated
  • Contributes to organization success by building competent and diverse teams with a focus on
  • Model accountability to KOA’s
  • Meet Quality Assurance standards

Requirements

  • High School Diploma or equivalent
  • Proven experience in a Customer Service supervisory role
  • Hear and speak the English language fluently
  • Strong decision-making ability
  • Proficient Computer Skills
  • Ability to work nights, weekends and holidays
  • Excellent communication, collaboration, and delegation skills with ability to manage confrontation
  • Ability to motivate, lead and develop a diverse team
  • Strong working knowledge of operational procedures
  • Valid driver’s license

Physical Requirements

  • Ability to stand for long periods of
  • Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds
  • Ability to bend, stoop, kneel, crouch, climb and move safely over uneven
  • Able to work inside and outdoors and in various

 

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