Position Summary
Housekeepers are responsible for the overall cleanliness of the campground including the public
space areas and all accommodation according to standards. All areas should be efficiently
cleaned within the allotted times while providing great guest service. Reports to the General
Manager.
General Duties
Responsibilities:
● Perform the daily, weekly and monthly cleaning programs for specific buildings and
facilities as outlined by immediate supervisor or owner(s).
● Use appropriate cleaning chemicals on appropriate items and only as trained. Do not mix
chemicals together or use straight out of original bottle. You must use appropriate safety
measures such as gloves.
● Be aware of blood borne pathogen procedures and contact supervisor when needed.
● Bring all lost and found items to main office with cabin number and date on them. If it is
something valuable, it needs to be given directly to a housekeeping supervisor to ensure
it is locked up immediately.
● Provide excellent and friendly guest service by being attentive, responsive and helpful to
all guests’ needs. Greet the guests at every opportunity by demonstrating a friendly
welcome.
● Present a positive impression with a well-groomed appearance, smiles and proper KOA
uniform and name tag.
● Submit a list of supplies (i.e. toilet paper, paper towels, garbage bags, cleaning supplies
and equipment, etc.) that need to be replenished on an as-needed basis to your
immediate supervisor or owner(s).
● Report all broken or damaged items within all campground buildings, facilities and
premises.
● Report all customer problems, requests or complaints to your supervisor or owner(s) and
follow up to resolve the issue if possible.
● This job description is not intended to cover or contain a comprehensive listing of
activities, duties or responsibilities. Other duties, responsibilities and activities may
change or be assigned at any time with or without notice. This may include assisting
with Maintenance or Guest Services duties in which you are qualified to perform.
Expected Results
● Clean and well-maintained campground buildings.
● Job duties completed in an efficient, timely manner.
● NPS scores reflect satisfied happy guests as related to the cleanliness of the
campground and attentiveness of housekeeping staff.
● Friendly greeting, smiles and professional attitude dedicated to serving the needs of our
guests.
● An attitude that demonstrates cooperation and team spirit with all staff members.
● Timely reporting of all guest concerns and requests, as well as follow-up and corrective
action on the areas under the team member’s capabilities.
● Using safe work practices to avoid accidents of both guests and team members.
Job Qualifications
● Basic reading abilities
● Bilingual is a plus
● Must be able to operate a golf cart
● Ability to work under wet and slippery conditions
● Basic knowledge of safety procedures including chemical properties, handling, and
usage
● Must be able to work nights, weekends and holidays
Physical Requirements
● Must be able to lift 50 pounds, lift and carry 25 pounds regularly
● Able to push and/or pull approximately 200 pounds
● Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance
● Requires the use of hands/fingers to handle or feel
● Long periods of standing, bending, kneeling and walking
● Able to work inside and outdoors frequently and in various climates
● Capable of moving safely over uneven terrain
Maintenance Responsibilities:
Responsibilities:
• Perform basic carpentry, electrical and plumbing repairs, and maintenance to
campground buildings, facilities, equipment and grounds as directed by the
Campground Manager, the Maintenance Supervisor or the owner(s).
• Implement daily, weekly and monthly maintenance and cleaning programs as instituted
by the Campground Manager, the Maintenance Supervisor or the owner(s), including
the pool/spa, lawn mowing, weed eating, landscaping, garbage pick-up, propane
pumping, game machine, laundry servicing and various other campground equipment
upkeep.
• Comply with all KOA, federal, state and local safety programs by adhering to established
guidelines in the operation and storage of various equipment, tools, and chemicals,
ensuring your safety, as well as that of fellow staff and campground customers.
• Provide superior customer service by being attentive, responsive and helpful to guests’
needs. Report all customer problems, requests or complaints to the Campground
Manager, the Maintenance Supervisor or the owner(s).
• This job description is not intended to cover or contain a comprehensive listing of
activities, duties or responsibilities. Other duties, responsibilities and activities may
change or be assigned at any time with or without notice. This may include assisting
with Housekeeping or Guest Services duties on which you are qualified to perform.
Expected Results
● Campground buildings, facilities and grounds are well-maintained and fully operational.
● Projects are completed properly, safely and timely.
● Demonstration of a positive attitude with guests, management, and team members.
● Use of safe work practices for a secure work environment for staff and campground
guests.
Job Qualifications
● Basic knowledge of electrical and plumbing equipment and installation
● Basic knowledge of chemical properties, handling, and usage
● Basic knowledge of propane and gasoline dispensing
● Valid Driver’s License
● Ability to work nights, weekends, and holidays
● Capable of working independently and as part of a team
Physical Requirements
● Must be able to lift 50 pounds, lift and carry 25 pounds regularly
● Able to push and/or pull approximately 200 pounds
● Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance
● Must be able to operate various loud and vibrating maintenance tools and equipment
● Requires the use of hands/fingers to handle or feel
● Able to travel by auto
● Long periods of standing, bending, kneeling and walking
● Able to work inside and outdoors frequently and in various climates
● Capable of moving safely over uneven terrain