Position Summary
Responsible for guest registration, front desk, and store procedures while delivering great guest
service. Reports to the General Manager.
General Duties
Responsibilities:
● Provide superior guest service over the telephone and in person, by being enthusiastic,
attentive, friendly and helpful.
● Greeting all guests with a positive attitude and a well-groomed appearance, a smile,
recognition and a proper KOA uniform and name tag.
● Handle all guest issues with respect by listening and acknowledging their concern.
● Follow all KOA guidelines and procedures regarding the handling of registrations,
reservations, store sales and refunds.
● Follow specific cash and credit card handling procedures and properly use the computer,
cash register, credit card, and various other front desk equipment.
● Handle daily, weekly, and monthly scheduled stocking and cleaning programs as
requested by the Campground Manager and/or Owner(s) for all front office and store
facilities.
● Promote local attractions, as well as the KOA system, through Value Kard sales,
referrals to other KOA’s, and being knowledgeable of all national and local advertising
and discount programs.
● This job description is not intended to cover or contain a comprehensive listing of
activities, duties or responsibilities. Other duties, responsibilities and activities may
change or be assigned at any time with or without notice. This may include assisting
with Maintenance or Housekeeping duties on which you are qualified to perform.
Expected Results
● All guests are greeted immediately with friendly, helpful and professional guest service
delivery.
● Demonstration of a positive attitude with guests, management, team members, and
vendors.
● Careful and accurate money handling.
● Promotion of this KOA and entire KOA system.
● Well-groomed appearance and appropriate, clean KOA uniform and nametag.
● Attention to detail when taking reservations and/or registering guests.
Job Qualifications
● Hear and speak the English language fluently
● Knowledge of computer and cash register operation
● Ability to work nights, weekends, and holidays
● Excellent customer services skills
● Ability to maintain confidentiality
Physical Requirements
● Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds
regularly
● Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance
● Ability to respond to telephone calls, hear issues, give direction while viewing computer
screens
● Long periods of standing (80%) ▪ Ability to bend, stoop, kneel, crouch, and climb
● Requires the use of hands/fingers to handle or feel