Key Responsibilities

1. Guest Experience & Relations

• Serve as the primary point of contact for guests during check-in/check-out, ensuring a smooth, friendly arrival and departure process.

• Anticipate guest needs, resolve issues promptly, and cultivate a culture of hospitality that encourages repeat visits and positive reviews.

• Coordinate new amenities (e.g., K9 park), answer questions about local attractions, and keep guests informed of onsite events via multiple communication channels (text alerts, social media, bulletin boards).

2. Strategic Vision & Growth

• Help collaborate with ownership to develop and execute a three- to five-year vision for the campground, identifying opportunities for new amenities, themed weekends, and revenue-generating initiatives.

• Analyze occupancy and revenue data to recommend dynamic pricing strategies, seasonal promotions, and package deals (e.g., stays that include bundled firewood or event tickets).

• Lead marketing efforts—provide input on targeted social media campaigns, update online listings (KOA.com, Airbnb, etc.), and brainstorm innovative ways to attract new guests (e.g., fall foliage specials, holiday events, “Paw Pen” sites).

3. Operations & Administrative Management

• Oversee all reservation tasks: monitor incoming bookings (phone, online, third-party channels), manage cancellations/changes, and maintain accurate guest records.

• Process payments, collect deposits, and prepare weekly financial summaries for owners.

• Coordinate with corporate KOA systems to ensure our location’s rates, availability, and policies are up to date.

4. Facilities & Grounds Upkeep

• Perform routine inspections of restroom facilities, cabins, tent sites, RV hookups, pool area, and K9 park; address cleanliness, safety, and maintenance issues immediately.

• Execute minor repairs (basic plumbing, minor electrical troubleshooting, landscaping tasks). For larger repair projects (e.g., electrical pedestal servicing, plumbing leaks, major equipment maintenance), coordinate with the owner or contracted professionals.

• Manage inventory of onsite supplies—lodging essentials, store items, pool chemicals—tracking stock levels and submitting purchase requests at least one week before restocking is needed.

5. Team Collaboration & Leadership

• As a couple or family team, delegate daily tasks efficiently—rotating responsibilities between guest services, groundskeeping, and administrative duties to maximize coverage.

• Train and onboard any seasonal or part-time staff (e.g., Work Kampers, part-time front desk helpers), ensuring they understand safety protocols, customer service standards, and daily checklists.

• Foster a positive team environment by leading weekly briefings (e.g., Friday morning meeting) with owners or any additional staff to discuss needs, review performance metrics, and plan for upcoming events.

6. Safety, Compliance & Risk Management

• Ensure the campground complies with all local, state, and federal regulations (fire codes, health department standards, KOA brand guidelines).

• Perform routine safety checks on all structures, playground equipment, pool fencing, and fire pits. Report any hazards immediately and take corrective action to prevent guest injuries.

• Maintain accurate incident logs (accidents, maintenance emergencies) and notify ownership of any significant incidents within 24 hours.

• Qualifications & Skills

  • Passion for Hospitality: A genuine desire to create memorable guest experiences and exceed expectations.

  • Strong Communication: Clear, friendly verbal and written communication; comfortable updating social channels and responding to online inquiries.

  • Organizational Savvy: Ability to juggle reservations, inventory tracking, maintenance tasks, and strategic planning simultaneously.

  • Basic Maintenance Knowledge: Hands-on aptitude for minor carpentry, plumbing, and electrical tasks; willingness to learn on the job.

  • Tech Proficiency: Comfortable learning/reserving on KOA’s K2 software, basic office tools (e.g., MS Office or Google Workspace), and social media platforms.

  • Self-Starter: Capable of working independently with minimal supervision; proactive mindset to identify opportunities and anticipate needs.

  • Leadership & Teamwork: Experience supervising or mentoring others; willingness to train seasonal staff and work collaboratively as a couple/family.

  • Financial Acumen (a plus): Experience monitoring budgets, analyzing revenue reports, or managing P&L statements; ability to propose and track promotional initiatives.

  • Minimum Education/Experience: High school diploma or equivalent. Prior experience in campground management, hospitality, or customer service preferred.

  • Couple/Family Dynamic: Ideal candidates will be a couple or family that can live onsite together, dividing tasks and supporting each other in daily operations.

Benefits & Compensation

• Free Onsite Housing: A fully furnished ~1,500 sq ft apartment above the campground store—includes full kitchen, living area, bedroom(s), and private entrance.

• Competitive Pay: Salary or hourly wage to be determined based on experience and qualifications; bonus opportunities tied to occupancy growth and guest satisfaction metrics.

• Utilities Included: Electricity, water, and basic internet access for the apartment.

• Campground Perks: Complimentary use of KOA amenities (pool, picnic areas, K9 park), plus discounts on store merchandise and guest amenities.

• Professional Development: Support for attending KOA regional conferences, hospitality workshops, and other training as approved by ownership.

• Family-Friendly Work Environment: Rochester Marion KOA encourages a healthy work-life balance; as the onsite team, you’ll live where you work and have immediate access to family-oriented recreational activities.