- Greet and welcome all guests approaching the front desk in accordance with KOA standards.
- Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
- Prepare reports as required, relating to shift check-list, and down-time reports.
- Answer inquiries from guests regarding campground amenities and local attractions.
- Fully comprehend and be able to operate all relevant aspects of the campground property management system.
- Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
- Be familiar with all in-house groups.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
- Notify management of any pertinent information related to daily shift activities.
- Maintain high standards of professionalism, customer service, quality and cleanliness.
- Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
- Increase revenues through up-selling strategies and profitability of ancillary income.
- Maintain health standards and ensure guests and team members are in a safe and secure environment.
- Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.