Position Summary (Guest services)
Responsible for guest registration, front desk, and store procedures while delivering great guest
service. Reports to the General Manager.
General Duties
Responsibilities:
● Provide superior guest service over the telephone and in person, by being enthusiastic,
attentive, friendly and helpful.
● Greeting all guests with a positive attitude and a well-groomed appearance, a smile,
recognition and a proper KOA uniform and name tag.
● Handle all guest issues with respect by listening and acknowledging their concern.
● Follow all KOA guidelines and procedures regarding the handling of registrations,
reservations, store sales and refunds.
● Follow specific cash and credit card handling procedures and properly use the computer,
cash register, credit card, and various other front desk equipment.
● Handle daily, weekly, and monthly scheduled stocking and cleaning programs as
requested by the Campground Manager and/or Owner(s) for all front office and store
facilities.
● Promote local attractions, as well as the KOA system, through Value Kard sales,
referrals to other KOA’s, and being knowledgeable of all national and local advertising
and discount programs.
● This job description is not intended to cover or contain a comprehensive listing of
activities, duties or responsibilities. Other duties, responsibilities and activities may
change or be assigned at any time with or without notice. This may include assisting
with Maintenance or Housekeeping duties on which you are qualified to perform.
Expected Results
● All guests are greeted immediately with friendly, helpful and professional guest service
delivery.
● Demonstration of a positive attitude with guests, management, team members, and
vendors.
● Careful and accurate money handling.
● Promotion of this KOA and entire KOA system.
● Well-groomed appearance and appropriate, clean KOA uniform and nametag.
● Attention to detail when taking reservations and/or registering guests.
Job Qualifications
● Hear and speak the English language fluently
● Knowledge of computer and cash register operation
● Ability to work nights, weekends, and holidays
● Excellent customer services skills
● Ability to maintain confidentiality
Physical Requirements
● Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds
regularly
● Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance
● Ability to respond to telephone calls, hear issues, give direction while viewing computer
screens
● Long periods of standing (80%) ▪ Ability to bend, stoop, kneel, crouch, and climb
● Requires the use of hands/fingers to handle or feel
Position Summary (Maintenance)
Responsible for the general maintenance and upkeep of the campground buildings, facilities,
equipment and grounds. Reports to the General Manager.
General Duties
Responsibilities:
• Perform basic carpentry, electrical and plumbing repairs, and maintenance to
campground buildings, facilities, equipment and grounds as directed by the
Campground Manager, the Maintenance Supervisor or the owner(s).
• Implement daily, weekly and monthly maintenance and cleaning programs as instituted
by the Campground Manager, the Maintenance Supervisor or the owner(s), including
the pool/spa, lawn mowing, weed eating, landscaping, garbage pick-up, propane
pumping, game machine, laundry servicing and various other campground equipment
upkeep.
• Comply with all KOA, federal, state and local safety programs by adhering to established
guidelines in the operation and storage of various equipment, tools, and chemicals,
ensuring your safety, as well as that of fellow staff and campground customers.
• Provide superior customer service by being attentive, responsive and helpful to guests’
needs. Report all customer problems, requests or complaints to the Campground
Manager, the Maintenance Supervisor or the owner(s).
• This job description is not intended to cover or contain a comprehensive listing of
activities, duties or responsibilities. Other duties, responsibilities and activities may
change or be assigned at any time with or without notice. This may include assisting
with Housekeeping or Guest Services duties on which you are qualified to perform.
Expected Results
● Campground buildings, facilities and grounds are well-maintained and fully operational.
● Projects are completed properly, safely and timely.
● Demonstration of a positive attitude with guests, management, and team members.
● Use of safe work practices for a secure work environment for staff and campground
guests.
Job Qualifications
● Basic knowledge of electrical and plumbing equipment and installation
● Basic knowledge of chemical properties, handling, and usage
● Basic knowledge of propane and gasoline dispensing
● Valid Driver’s License
● Ability to work nights, weekends, and holidays
● Capable of working independently and as part of a team
Physical Requirements
● Must be able to lift 50 pounds, lift and carry 25 pounds regularly
● Able to push and/or pull approximately 200 pounds
● Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance
● Must be able to operate various loud and vibrating maintenance tools and equipment
● Requires the use of hands/fingers to handle or feel
● Able to travel by auto
● Long periods of standing, bending, kneeling and walking
● Able to work inside and outdoors frequently and in various climates
● Capable of moving safely over uneven terrain