Determine the number of housekeepers needed to complete tasks within specific time frames.
Train new employees on proper techniques for various cleaning tasks such as cleaning accommodation units and washing laundry.
Conduct regular inspections of restrooms, accommodation units, private and public spaces to ensure they are clean and orderly.
Oversee and complete maintenance requests in a timely manner and in order of priority.
Ensure supplies are available for use by team members in their work, such as brooms, cleaning agents, and linens.
Effectively communicate each day’s activities and problems to the GM or AGM.
Establish and maintain good communications and teamwork with fellow associates and other departments within the campground.
Ensure adherence to quality standards and health and safety regulations.
Maintain inventory of cleaning supplies and equipment and order replacements when needed.
Assist the GM in achieving monthly and annual departmental budget requirements.
Aid GM with hiring and training a diverse team and updating GM on team performance.
Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
Provide great customer service with a focus on improving guest satisfaction.
Maintains equipment and supply inventories.
Good organization and time management.
Maintain property by following the quality assurance manual under the direction of the GM.
Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Directed by GM, monitor and implement the department safety program, which ensures all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.
Job ID 53719
Work close to the seashore, make memories lounging on the sandy shores, exploring downtown attractions, touring lighthouses and splashing in Lake Michigan waves. The Covert / South Haven KOA Holiday is also near Silver Beach County Park, named one of the top 10 beaches in the United States. You can even pick blueberries right from our campground!
The Housekeeping Supervisor (HS) oversees the day-to-day operations of the housekeeping department in support of an OAK property. A Housekeeping Supervisor monitors the work activities of the housekeeping team to ensure that they are providing a clean, orderly, and attractive environment for guests. They assign duties accordingly while quality inspecting all aspects performed by their team to make sure everything meets industry standards and keeps an eye on customer satisfaction. The HS organizes employee shifts, trains and motivates team members, maintains stock and monitors inventory levels, and orders cleaning supplies. They are tasked with maintaining quality control standards, investigating complaints regarding housekeeping service and equipment, and taking corrective action with a focus on providing great customer service while leading a diverse team.