SPECIFIC DUTIES
• Determine the number of housekeepers needed to complete tasks within specific time periods.
• Train new employees on proper techniques for various cleaning tasks such as cleaning accommodation
units and washing laundry.
• Conduct regular inspections of restrooms, accommodation units, private and public spaces to ensure they
are clean and orderly.
• Oversee and complete maintenance requests in a timely manner and in order of priority.
• Ensure supplies are available for use by team members in their work, such as brooms, cleaning agents, and
linens.
• Effectively communicate each day’s activities and problems to the GM or AGM.
• Establish and maintain good communications and teamwork with fellow associates and other departments
within the campground.
• Ensure adherence to quality standards and health and safety regulations.
• Maintain inventory of cleaning supplies and equipment and order replacements when needed.
• Assist the GM in achieving monthly and annual departmental budget requirements.
• Aid GM with hiring and training a diverse team and updating GM on team performance.
• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
• Provide great customer service with a focus on improving guest satisfaction.
• Maintains equipment and supply inventories.
• Good organization and time management.
• Maintain property by following the quality assurance manual under the direction of the GM.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering
KOAs Culture, Mission, Values and Goals.
• Directed by GM, monitor and implement the department safety program, which ensures all OAK
employees work in a safe and hazard free environment that complies with various local, state, and federal
safety requirements.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or
responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without
notice.
Housekeeping Supervisor
Full-Time Only Cherokee / Great Smokies KOA Holiday posted 2 days ago ShortlistJob Detail
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Job ID 156621
Job Description
The Housekeeping Supervisor (HS) oversees the day-to-day operations of the housekeeping department in support
of an OAK property. A Housekeeping Supervisor monitors the work activities of the housekeeping team to ensure
that they are providing a clean, orderly, and attractive environment for guests. They assign duties accordingly while
quality inspecting all aspects performed by their team to make sure everything meets industry standards and keeps
an eye on customer satisfaction. The HS organizes employee shifts, trains and motivates team members, maintains
stock and monitors inventory levels, and orders cleaning supplies. They are tasked with maintaining quality control
standards, investigating complaints regarding housekeeping service and equipment, and taking corrective action
with a focus on providing great customer service while leading a diverse team.