SPECIFIC DUTIES
● Complete and oversee the daily, weekly and monthly cleaning programs for specific buildings and
facilities as outlined by the campground manager or owner(s).
● Ensure all employees are using correct cleaning chemicals on appropriate items and only as trained.
Do not mix chemicals together or use straight out of original bottle. Must use appropriate safety
measures such as gloves.
● Be aware of blood borne pathogen procedures; contact campground manager when needed.
● Ensuring all lost and found items are being brought to the main office by housekeeping with cabin
number and date on them. If it is something valuable, it needs to be given directly the campground
manager to ensure it is locked up immediately.
● Provide excellent and friendly guest service by being attentive, responsive and helpful to all guests
needs. Greet the guests at every opportunity by demonstrating a friendly welcome.
● Present a positive impression with a well-groomed appearance, smiles and proper KOA uniform and
name tag.
● Submit a list of supplies (i.e. toilet paper, paper towels, garbage bags, cleaning supplies and
equipment, etc.) that need to be replenished on an as-needed basis to campground manager.
● Report all broken or damaged items within all campground buildings, facilities and premises.
● Report all customer problems, requests or complaints to campground manager or owner(s) and follow-
up to resolve the issue if possible.
● This job description is not intended to cover or contain a comprehensive listing of activities, duties or
responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with
or without notice.
EXPECTED RESULTS
● Clean and well-maintained campground buildings.
● Job duties completed in an efficient, timely manner.
● NPS scores that reflect satisfied happy guests as related to the cleanliness of the campground and
attentiveness of housekeeping staff.
● Friendly greeting, smiles and professional attitude dedicated to serving the needs of our guests.
● An attitude that demonstrates leadership, cooperation and team spirit with all staff members.
● Timely reporting of all guest concerns and requests, as well as, follow-up and corrective action on the
areas under the team member’s capabilities.
● Using safe work practices to avoid accidents of both guests and team members.PHYSICAL
REQUIREMENTS
● Must be able to lift up to 50 pounds, lift and carry 25 pounds regularly
● Able to push and/or pull approximately 200 pounds
● Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without
assistance
● Requires the use of hands/fingers to handle or feel
● Long periods of standing, bending, kneeling and walking
● Able to work inside and outdoors frequently and in various climates
● Capable of moving safely over uneven terrain