- Clean and style accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards.
- Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use.
- Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary.
- Complete maintenance requests in a timely manner and in order of priority.
- Take ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership.
- Fill out appropriate forms and turn in any items left by guest to the housekeeping supervisor.
- Ensure adherence to quality standards and health and safety regulations.
- Remove bedding and count linens in the room, then make beds neatly with fresh sheets and pillowcases.
- Wash, dry and fold laundry as required.
- Pick up debris from floors and empty trash in wastebaskets.
- Clean mirrors, shelves, dishes, door frames, and furniture. Dust all surfaces, vacuum and sweep floors, and arrange furniture properly.
- Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment.
- Sign out and sign in master room keys daily. Never loan out keys to another individual or remove them from the property.
- Conserves energy by closing shades or blinds and turning up air conditioning in unoccupied rooms.
- Report room condition and status to housekeeping supervisor and guest services.
- Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping safety and security procedures.
- Maintain cleanliness of all areas of campground.
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