Overview:
As a Housekeeping Associate at Herkimer Diamond Mines KOA Resort, you play a pivotal role in
maintaining the cleanliness and welcoming atmosphere of our world-class resort. You will contribute to
creating a positive and memorable experience for our guests by ensuring the highest standards of
cleanliness and service.
Responsibilities:
Cleaning Programs:
-Perform daily, weekly, and monthly cleaning programs for designated buildings and facilities as
directed by the supervisor or owner(s). Including but not limited to KOA Cabins & Lodges, Bath
Houses, Miners Village, KOA Laundry Facility, and Event Venues.
-Use appropriate cleaning chemicals on designated items as trained.
-Avoid mixing chemicals and ensure safe usage by following specified guidelines.
-Wear gloves and adhere to all safety measures.
Supply Management:
-Submit a list of supplies (e.g., toilet paper, paper towels, garbage bags, cleaning supplies,
equipment) that need replenishing to the immediate supervisor or owner(s) on an as-needed basis.
Guest Service:
-Provide excellent and friendly guest service by being attentive, responsive, and helpful.
-Greet guests warmly at every opportunity, demonstrating a friendly welcome.
-Report all customer problems, requests, or complaints to supervisors or managers.
-Follow up to resolve issues whenever possible.
Lost and Found:
-Bring all lost and found items to the main office, clearly labeled with the cabin number or location
found and date.
Personal Presentation:
-Present a positive impression with a well-groomed appearance, wearing a smile, and the
appropriate clean KOA T-Shirt and Tan/ Black Pants/Shorts with a name tag.
Maintenance Reporting:
-Report all broken or damaged items within campground buildings, facilities, and premises promptly
to the main office & maintenance staff.
Flexibility:
-Understand that this job description is not exhaustive, and additional duties may be assigned at any
time with or without notice.
