The Housekeeper is responsible for maintaining a clean, sanitary, comfortable, and tidy environment in support of the housekeeping department at an OAK property. They are to clean all private offices and public common areas including the general store, restrooms, and accommodation units while maintaining departmental standards. The Housekeeper consistently offers professional, friendly, and engaging customer service. Proper maintenance of the housekeeping tools and equipment is essential. Housekeepers work as part of a diverse team to meet and exceed brand standards.
• Clean and style accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards.
• Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use.
• Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Complete maintenance requests in a timely manner and in order of priority.
• Take ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership.
• Fill out appropriate forms and turn in any items left by guest to the housekeeping supervisor.
• Remove bedding and count linens in the room, then make beds neatly with fresh sheets and pillowcases.
• Wash, dry and fold laundry as required.
• Pick up debris from floors and empty trash in wastebaskets.
• Clean mirrors, shelves, dishes, door frames, and furniture. Dust all surfaces, vacuum and sweep floors, and arrange furniture properly.
• Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment.