- Guest Services
• Guest Services team members are responsible for guest registration, front desk, escorting, firewood sales, store sales, and all guest-facing relations.
• Provide superior guest service in person and over the telephone by being enthusiastic, attentive, friendly and helpful.
• Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concerns.
• Follow all guidelines and procedures regarding the handling of registrations, reservations, store sales, and refunds.
Maintenance/Security
• Perform basic carpentry, electrical/plumbing repairs, painting, staining, power washing, and maintenance to campground buildings, facilities, equipment and grounds as directed by the Campground Manager.
• Implement daily, weekly and monthly maintenance and cleaning programs as instituted by the Campground Manager, including lawn mowing, weed eating, landscaping, garbage pick-up, propane pumping, and various other campground equipment upkeep.
• Ensure all guests and team members are provided with a safe environment.
• Secure campground and guests by walking property and taking emergency calls (split with workers).
•Maintain gate guard, ensure road policies are being followed, no unregistered guests to be allowed in the park.
Housekeeping - Perform the daily, weekly and monthly cleaning programs for specific buildings and facilities.
- Use appropriate cleaning chemicals on appropriate items and only as trained
- Provide excellent and friendly guest service by being attentive, responsive and helpful to all guests’ needs.
- Always greet guests with a smile.
- Track and submit to the campground’s General Manager a list of all supplies that must be replenished, (toilet paper, paper towels, garbage bags, cleaning supplies, etc.)
     Cafe
- Perform the safe handling, storage and preparation of food items.
- Prepare food to specifications using various food preparation equipment such as a grill, deep fryer, microwave oven, toaster oven, coffee maker, etc.
- Clean all food and liquid spills immediately after they happen.
- At the end of your shift, ensure the proper cleaning of all kitchen surfaces and cooking appliances.
- Always maintain a neat and well groomed appearance, wearing appropriate team attire and name tag.
- Greet all guests with a smile and a positive attitude.