2026 Front Desk/Guest Services Team

Either Full- or Part-Time Wisconsin Dells KOA Holiday posted 10 hours ago in Front Desk , in General , in Guest Services , in K2 Reservation Software
  • Post Date: September 2, 2025
  • Apply Before: January 9, 2026
  • 2 Application(s)
  • View(s) 17

Job Detail

  • Job ID 163325
  • Responsibilities 

    SPECIFIC DUTIES

    • Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
    • Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
    • Handle all guest issues with respect by listening and acknowledging their concern.
    • Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
    • Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
    • Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.
    • Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA’s, and being knowledgeable of all national and local advertising and discount programs.
    • This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
  • Compensation/Benefits 

    $12-$14/hr. based on experience and skillset

    employee discounts, career advancement potential, included FHU site/utility costs 

  • Conditions  RV Required Partner Jobs Available 
  • Job Length  Seasonal (4-6 months)
  • Job Start Date  04-12-2026
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Job Description

Email leeann@kcncampgrounds.com if interested or any questions

POSITION SUMMARY

Responsible for guest registration, front desk, and store procedures while delivering great guest service. Job will run from hire to Nov 1 2026

EXPECTED RESULTS

  • All guests are greeted immediately with friendly, helpful and professional guest service delivery.
  • Demonstration of a positive attitude with guests, management, team members, and vendors.
  • Careful and accurate money handling.
  • Promotion of this KOA and entire KOA system.
  • Well-groomed appearance and appropriate, clean KOA uniform and nametag.
  • Attention to detail when taking reservations and/or registering guests.

JOB QUALIFICATIONS

  • Hear and speak the English language fluently
  • Knowledge of computer and cash register operation
  • Ability to work nights, weekends, and holidays
  • Excellent customer services skills
  • Ability to maintain confidentiality

PHYSICAL REQUIREMENTS

  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
  • Long periods of standing (80%)
  • Ability to bend, stoop, kneel, crouch, and climb
  • Requires the use of hands/fingers to handle or feel

KCN performs criminal background checks for all employees.  Active employment is conditional on a favorable background check and company executive discretion.

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Required skills

5 Star Guest Hospitality Answering phones Computer Operation skills handling guest concerns Managing guest expectations Selling KOA Rewards Loyalty Programs working in KOA's reservation software

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