Provide superior guest service by telephone and in person, being enthusiastic, attentive, friendly and helpful.
Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Job ID 56404
Guest Services Supervisor, Campground Manager and/or Owner(s)
Responsible for guest registration, front desk, and store procedures while delivering great guest service.
All guests are greeted immediately with friendly, helpful and professional guest service delivery.
Demonstration of a positive attitude with guests, management, team members, and vendors.
Careful and accurate money handling.
Promotion of this KOA and entire KOA system.
Well-groomed appearance and appropriate, clean KOA uniform and nametag.
Attention to detail when taking reservations and/or registering guests.
Hear and speak the English language fluently
Knowledge of computer and cash register operation
Ability to work nights, weekends, and holidays
Excellent customer services skills
Ability to maintain confidentiality
Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
Ability to bend, stoop, kneel, crouch, and climb
Requires the use of hands/fingers to handle or feel