Guest Services Representative

Either Full- or Part-Time Albuquerque KOA Journey in Front Desk , in General , in Guest Services , in K2 Reservation Software , in Store
  • Apply Before: March 15, 2024
  • 3 Application(s)
  • View(s) 131

Job Detail

  • Job ID 58709
  • Responsibilities

    SPECIFIC DUTIES

      • Greet and welcome all guests approaching the front desk in accordance with KOA standards
      • Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
      • Prepare reports as required, relating to shift check-list, and down-time reports.
      • Answer inquiries from guests regarding campground amenities and local attractions.
      • Fully comprehend and be able to operate all relevant aspects of the campground property management system.
      • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
      • Be familiar with all in-house groups.
      • Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
      • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
      • Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
      • Notify management of any pertinent information related to daily shift activities.
      • Maintain high standards of professionalism, customer service, quality and cleanliness.
      • Maintain store displays and inventory control as directed and communicate ideas and guest feedback.
      • Increase revenues through up-selling strategies and profitability of ancillary income.
      • Maintain health standards and ensure guests and team members are in a safe and secure environment.
      • Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

    Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

     

    EXPECTED RESULTS

      • Demonstrates positive attitude with guests, management, team members and vendors.
      • Consistent maintaining of arrivals, departures and campground census reports.
      • Attention to detail when handling reservations and/or registering guests.
      • Promotion of ancillary revenue streams.
      • Meet Quality Assurance standards.
  • Compensation/Benefits

    Come join the fun. As an OAK property, we offer a FHU site for $92.30 per paycheck and pay for all hours worked. 25% discount on store items and propane. Benefits provided as based on full-time employment, however part-time positions also do exist.  Compensation is paid hourly.

  • Conditions RV Required
  • Job Length Year-Round (12 months+)
  • Job Start Date 03/25/2024
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Job Description

POSITION SUMMARY

 

The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

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Required skills

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