SPECIFIC DUTIES
Evaluate front-office team members’ performance and aid AGM in hiring, training, encouraging teamwork, and setting a high level of customer service standards.
Assist with schedule to ensure adequate staffing to support occupancy.
Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
Fully comprehend and execute all relevant phases of the front desk computer system.
Prepare reports as required, relating to procedures, efficiency, sales, scheduling, etc.
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
Understand and communicate all rates packages and promotions currently underway.
Be familiar with all in-house groups.
Establish and maintain good communications and teamwork with fellow associates and other departments within the campground.
Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
Answer all guest inquiries in a timely and professional nature.
Ensure strict cash controls by following specific KOA cash and credit card handling procedures.
Maintain high standards of professionalism, customer service, quality and cleanliness.
Increase revenues through up-selling strategies and profitability of ancillary income.
Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Directed by GM/AGM, monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.
GUEST SERVICES LEAD – 2024
Either Full- or Part-Time Covert / South Haven KOA Holiday posted 4 months ago in Campground Management , in Food Service , in Front Desk , in General , in Guest Services , in K2 Reservation Software , in Other , in Store ShortlistJob Detail
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Job ID 33069
Job Description
Work close to the seashore, make memories lounging on the sandy shores, exploring downtown attractions, touring lighthouses and splashing in Lake Michigan waves. The Covert / South Haven KOA Holiday is also near Silver Beach County Park, named one of the top 10 beaches in the United States. You can even pick blueberries right from our campground!
POSITION SUMMARY
The Guest Services Lead (GSL) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. The GSL will supervise the operations of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments.
Required skills
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