SPECIFIC DUTIES
- Evaluate front-office team members’ performance and aid AGM in hiring, training, encouraging teamwork, and setting a high level of customer service standards.
- Assist with schedule to ensure adequate staffing to support occupancy.Â
- Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Prepare reports as required, relating to procedures, efficiency, sales, scheduling, etc.
- Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
- Understand and communicate all rates packages and promotions currently underway.
- Be familiar with all in-house groups.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the campground.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Answer all guest inquiries in a timely and professional nature.
- Ensure strict cash controls by following specific KOA cash and credit card handling procedures.
- Maintain high standards of professionalism, customer service, quality and cleanliness.
- Increase revenues through up-selling strategies and profitability of ancillary income.
- Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
- Directed by GM/AGM, monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.