SPECIFIC DUTIES
• Greet and welcome all guests approaching the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Prepare reports as required, relating to shift check-list, and down-time reports.
• Answer inquiries from guests regarding campground amenities and local attractions.
• Fully comprehend and be able to operate all relevant aspects of the campground property management
system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be familiar with all in-house groups.
• Establish and maintain good communications and teamwork with fellow associates and other
departments within the campground and utilize proper two-way radio etiquette at all times.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card
handling procedures.
• Notify management of any pertinent information related to daily shift activities.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
• Increase revenues through up-selling strategies and profitability of ancillary income.
• Maintain health standards and ensure guests and team members are in a safe and secure environment.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering
KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or
responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without
notice.