Guest Guide

Either Full- or Part-Time Cherokee / Great Smokies KOA Holiday posted 16 hours ago in Guest Services
  • Post Date: March 11, 2025
  • Apply Before: May 10, 2025
  • 0 Application(s)
  • View(s) 21

Job Detail

  • Job ID 133221
  • Responsibilities 

    Assist guests by guiding them to their sites, and with other customer service needs.
    • Sell and deliver ice and firewood.
    • Keep grounds free from trash, litter, and debris, and empty trash receptacles.
    • Ensure the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas.
    • Clean campsites by performing minor maintenance tasks such as raking the campsite pad, washing
    tables, and cleaning out fire rings.
    • Collaborate with housekeeping staff by assisting in tidying restrooms and common areas and
    communicating daily housekeeping needs.
    • Interact with guests and make recommendations for things to do in local area.
    • Follow all safety guidelines for the operation of equipment and use of chemicals.
    • Make minor carpentry, plumbing, and electrical repairs.
    • Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
    • Report all disturbances to management or in emergencies, to the local authorities without attempting to
    discipline or apprehend any campground violators.
    • Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision
    making.

  • Compensation/Benefits 

    Starting Pay $12, biweekly pay schedule.

    Full Hook Up with electricity, sewer, water and Wi-Fi

    25% off Kampstore purchases and propane.

  • Conditions  RV Required 
  • Job Length  Seasonal (4-6 months)
  • Job Start Date  05-01-2025
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Job Description

The Guest Guide collaborates closely with the guest services representatives to lead customers to their site after
registration. They assist by selling and delivering ice and firewood, enforcing campground rules, picking up trash
and emptying trash receptacles, responding to messaging services, doing basic housekeeping duties, and
performing light maintenance and repairs. They provide accurate and concise information about park rules,
recreation activities, and directions to destinations. This guest facing position requires exceptional customer
service, a can-do attitude, and the ability to support multiple departments as part of a team.

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