The General Manager is responsible for managing the daily operations of the campground/resort. As the General Manager, you are the face of our brand within the community. This is a full-time position and reports to the District Manager. Multiple positions are available and are located in Maine and New Hampshire. 

DUTIES & RESPONSIBILITIES 

Guests Services

• Manage operations to ensure the highest level of guest satisfaction
• Go the extra mile to address and solve camper-related issues 
• Know your guests, then create and oversee unique and memorable onsite events for them, like live music, camper competitions, kids activities, etc.
• Design rules, guidelines, and best practices to maximize your guests’ experience

Team Management

• Recruit, train, and lead your on-site team
• Manage and work alongside your team to achieve specific goals and objectives
• Lead professional development and cross training with your team
• Perform weekly one-on-one meetings to track individual performance
• Stay in tune with the capabilities and efforts of your team 
• Make recommendations for appropriate promotions
• Oversee staffing and scheduling to ensure your team is maximizing productivity
• Hold regular meetings to communication about daily priorities and process changes
• Follow and train all on internal company processes/systems 

Operations

• Day to Day Operations of the park
• Maintain the safety and wellness of the facility
• Handle emergencies that may arise onsite
• Engage with vendors 
• Resolve guest complaints in a timely & professional manner
• Ensures that overall resort appearance is well maintained & groomed
• Reports any deficiencies which would adversely affect the operation of the resort 
• Enforces resort rules & regulations
• Ensure great customer service by coordinating daily operations 
• Organize and provide timely follow up on all requests from home office 
• Participate in other projects and activities as assigned 
• Maximize camper-nights, revenue, store sales, and ancillary revenue
• Manage operational expenses.
• Manage key performance indicators (KPIs) for your park and your team.
• Ensure that your park and its amenities are fully operational.
• Drive growth and promotion of your campground’s service offerings.
• Review daily reports and work to finalize weekly and monthly reports. 
• Recommend, oversee and implement capital improvement/infrastructure projects

Accounting/Financial 

• Maintain financial reporting of reservation, store, food, and add-on sales, labor costs, and controllable expenses and monitor to improve financial results
• Analyze accounting and financial data to maximize revenue
• Handle all invoices in accordance with home office processes
• Maintain petty cash & activity accounts
• Handle bank deposits and submit to home office
• Monitor and handle overdue invoices and reservation balances

EDUCATION/TRAINING/EXPERIENCE 

• To be successful in this position a Bachelor’s degree is recommended
• Minimum of 3-5 years in a management position. Hospitality, Hotel, or RV Resort  

QUALIFICATIONS/REQUIREMENTS 

• Ability to work long hours and weekends 
• Ability to be on call 24 hours a day during occasional periods 
• Excellent customer service, communication and problem-solving skills 
• Excellent interpersonal, motivational, and writing skills 
• Must be able to work in a fast paced environment and perform physical duties 
• Must have valid driver’s license 
• Personable, enjoy working with children/people 
• Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously 

ESSENTIAL PHYSICAL DEMANDS 

• Able to Lift up to 50 lbs 
• Must be able to remain in a stationary position 
• Regularly move throughout the office 
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl 
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc 

Modern America Campgrounds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

There are manager quarters on property that would be available to you from April through October. This is a custom-built cabin that has one bedroom and bathroom, and a pullout couch should you need it. The cabin is furnished, and linens can be provided as well.

If you have an RV we will accommodate that as well.

If interested, reply to this posting or send a resume to

[email protected]