Front Desk/Maintenance Team ~ Immediate Availability

Full-Time Only South Padre Island KOA Holiday in Front Desk , in Guest Services , in K2 Reservation Software , in Other , in Outside Maintenance
  • Apply Before: March 1, 2024
  • 4 Application(s)
  • View(s) 136

Job Detail

  • Job ID 61051
  • Responsibilities

    Guest Services Agent

    • Greet and welcome all guests approaching the front desk in accordance with KOA standards.
    • Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
    • Prepare reports as required, relating to shift check-list, and down-time reports.
    • Answer inquiries from guests regarding campground amenities and local attractions.
    • Fully comprehend and be able to operate all relevant aspects of the campground property management system.
    • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    • Be familiar with all in-house groups.
    • Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
    • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
    • Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
    • Notify management of any pertinent information related to daily shift activities.
    • Maintain high standards of professionalism, customer service, quality and cleanliness.
    • Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
    • Increase revenues through up-selling strategies and profitability of ancillary income.
    • Maintain health standards and ensure guests and team members are in a safe and secure environment.
    • Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

    Maintenance Engineer

    • Perform carpentry, electrical, plumbing, and maintenance/repairs to campground buildings, facilities, equipment, vehicles, and grounds as directed by the engineering supervisor.
    • Comply with all KOA, federal, state, and local safety programs by adhering to established guidelines in the operation and storage of various equipment, tools and chemicals.
    • Maintain compliance with preventative maintenance program through regular inspection of facilities, buildings, cabins, vehicles, and equipment.
    • Inspecting equipment to ensure proper functioning of heating, cooling, ventilation, plumbing, electrical systems, etc.
    • Troubleshooting problems with equipment to determine the cause of failure and determine the best solution for repair or replacement.
    • Installing new fixtures, equipment, and appliances as needed.
    • Safe operation of swimming pool and aquatic water features by maintaining proper pool chemistry while safely handling all pool chemicals.
    • Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
    • Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.
    • Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.
    • Maintain property by following the quality assurance manual.
    • Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

     

    Note that this job descriptions are not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  • Compensation/Benefits

    South Padre Island KOA is a part of the OAK Property Management Portfolio. As such our compensation packages include the following:

    Each employee is paid for every hour worked at a rate matched to their job description and experience. Guest Services Agents and Maintenance Engineers start at $11.00/hr. and can be negotiated based on skill set. A full hook up RV site is available for $200/month. Rent is automatically deducted from your paycheck and couples may elect to split between paychecks. Benefits are available for full time, year around team members after 60 days of employment. Positions range from 32-40 hours per week. We offer a 25% discount in the store and on propane. Sunsets, ocean views, and laughing too hard with your co-workers are all free of charge.

     

    We pride ourselves on our ability to be flexible, fun, and open to new ideas. If you love the thought of watching dolphins and sea birds play in the evenings after your shift and making people happy is a part of your normal daily initiative, please don’t hesitate to reach out. We are on island time…but this opportunity won’t last forever.

  • Conditions RV RequiredPartner Jobs Available
  • Job Length Seasonal (4-6 months)
  • Job Start Date 03/01/2024
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Job Description

Do you and your partner want to spend your summer on an island? Are you team players, looking for the same days off, and eager to make a great team even better? We would love to talk with you about our Front Desk/Maintenance Team job openings. This is currently a summer position, but could turn into a year-around spot for the right team.

 

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters in Billings, Montana, and 1200+ across its locations. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.

 

The owned and operated assets of KOA (OAK) is a division of KOA, Inc.’s overall operations, and is rooted in the mission and values of KOA. The current OAK portfolio consists of campgrounds in the United States and Canada.

 

The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.  They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

The Maintenance Engineer (ME) is responsible for the general maintenance, operation and upkeep of the campground buildings, facilities, equipment, and grounds. They will commonly work with a team to ensure all aspects of the campground are clean, safe, and well-maintained and in good working order. The ME will use technical skills to troubleshoot and repair machinery, electrical systems, and other equipment. They also use technical skills to read and interpret technical manuals, blueprints and other documents related to their work. The ME will perform general carpentry, electrical, painting, and plumbing work and install new fixtures, equipment, and appliances as needed. They are also responsible for conducting the preventative maintenance program, handling guest requests and other work orders as assigned in a safe and efficient manner.

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Required skills

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