Job Detail
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Job ID 139830
Responsibilities This position will be 3 days of front desk an 2 days housekeeping of common areas (we do not have any lodging)
POSITION SUMMARY
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all
guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing
keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The
GSR will help maintain a clean, well-stocked and organized store.
Compensation/Benefits As an OAK property, our site rent for your FHU site is $200 per month, via payroll deduction. You are paid for all hours worked. We offer store discounts as well as propane discounts.
Conditions RV Required Partner Jobs Available
Job Length Long-Term (6-12 months)
Job Start Date 01-05-2025
Job Description
Partner jobs are available. Single OK. Must have your own RV.
Looking to fill this position as soon as possible.
SPECIFIC DUTIES
• Greet and welcome all guests approaching the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Prepare reports as required, relating to shift check-list, and down-time reports.
• Answer inquiries from guests regarding campground amenities and local attractions.
• Fully comprehend and be able to operate all relevant aspects of the campground property management
system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be familiar with all in-house groups.
• Establish and maintain good communications and teamwork with fellow associates and other departments
within the campground and utilize proper two-way radio etiquette at all times.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card
handling procedures.
• Notify management of any pertinent information related to daily shift activities.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
• Increase revenues through up-selling strategies and profitability of ancillary income.
• Maintain health standards and ensure guests and team members are in a safe and secure environment.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering
KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or
responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without
notice.
EXPECTED RESULTS
• Demonstrates positive attitude with guests, management, team members and vendors.
• Consistent maintaining of arrivals, departures and campground census reports.
• Attention to detail when handling reservations and/or registering guests.
• Promotion of ancillary revenue streams.
• Meet Quality Assurance standards.
JOB QUALIFICATIONS
• Hear and speak the English language fluently
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills with ability to manage confrontation
• Strong working knowledge of operational procedures
• Comfortable in a fast-paced and high-pressure environment.
• Motivated, goal oriented and results driven
• Ability to maintain confidentiality
• Able to work nights, weekends, and holidays
PHYSICAL REQUIREMENTS
• Ability to stand for long periods of time.
• Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates.
