Front Desk/Guest Services Representative

Full-Time Only Asheville East KOA Holiday in Front Desk , in General , in Guest Services , in K2 Reservation Software , in Store
  • Apply Before: September 15, 2024
  • 7 Application(s)
  • View(s) 287

Job Detail

  • Job ID 54328
  • Responsibilities

    POSITION SUMMARY
    The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.  They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

     SPECIFIC DUTIES
    Greet and welcome all guests approaching the front desk in accordance with KOA standards.
    Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
    Prepare reports as required, relating to shift check-list, and down-time reports.
    Answer inquiries from guests regarding campground amenities and local attractions.
    Fully comprehend and be able to operate all relevant aspects of the campground property management system.
    Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    Be familiar with all in-house groups.
    Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
    Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
    Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
    Notify management of any pertinent information related to daily shift activities.
    Maintain high standards of professionalism, customer service, quality and cleanliness.
    Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
    Increase revenues through up-selling strategies and profitability of ancillary income.
    Maintain health standards and ensure guests and team members are in a safe and secure environment.

  • Compensation/Benefits

    Workcamper’s pay rate is $12/hr. Every hour worked is paid.
    A full hook up site is provided at $92.30/per pay period and is withdrawn from paycheck.
    Store discount of 20% on everything except for alcohol.

    We require commitments thru the entire month of October with a departure sometime in November.

  • Conditions RV Required
  • Job Length Seasonal (4-6 months)
  • Job Start Date 03/15/2024
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Job Description

This posting is for the 2024 Season (Spring thru October 2024). Hiring will begin in December 2023 until all open positions are filled.

Looking for a position where you can be the face that greets guests when they arrive, help them with their needs, and show them why KOA is the best place to camp?

Want to live and work in the mountains while having modern amenities just 5 minutes down the road? 

Did you respond yes to all of the above? Join our Guest Services team at the Asheville East KOA!

Asheville East KOA is family orientated, passionate, entrepreneurial, customer focused, and progressive. Our mission is to connect people to the outdoors and each other. 

We believe: Relationships are strengthened by quality-time outside together. There are intrinsic health benefits from being in nature. A campground becomes a neighborhood and friendships are formed between campsites. Camping is fun and for everyone. In always challenging ourselves to be better. In great customer service and exceptional quality.

Join our KOA team and learn what it means to have KOA Yellow Pride.

ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters in Billings, Montana, and 1200+ across its locations. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.

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Required skills

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