Front Desk – Guest Services

Either Full- or Part-Time Lake Placid / Whiteface Mtn. KOA Holiday in Front Desk , in General , in Guest Services , in K2 Reservation Software , in Store
  • Apply Before: April 30, 2025
  • 3 Application(s)
  • View(s) 33

Job Detail

  • Job ID 136769
  • Responsibilities 

    GUEST SERVICES POSITION SUMMARY

    The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

    SPECIFIC DUTIES
    • Greet and welcome all guests approaching the front desk in accordance with KOA standards.
    • Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
    • Prepare reports as required, relating to shift check-list, and down-time reports.
    • Answer inquiries from guests regarding campground amenities and local attractions.
    • Fully comprehend and be able to operate all relevant aspects of the campground property management
    system.
    • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    • Be familiar with all in-house groups.
    • Establish and maintain good communications and teamwork with fellow associates and other departments
    within the campground and utilize proper two-way radio etiquette at all times.
    • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
    • Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card
    handling procedures.
    • Notify management of any pertinent information related to daily shift activities.
    • Maintain high standards of professionalism, customer service, quality and cleanliness.
    • Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
    • Increase revenues through up-selling strategies and profitability of ancillary income.
    • Maintain health standards and ensure guests and team members are in a safe and secure environment.
    • Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering
    KOAs Culture, Mission, Values and Goals.

    Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  • Compensation/Benefits 

    FHU RV site offered for the reduced rate of $92.30 biweekly (deducted from your pay).  No RV? No Problem we have rooms available for workers without RV’s for the same discounted rate.

    $16.00 per hour for all hours worked.

    30-40 hours per week,  couples enjoy the same 2-3 consecutive days off weekly (depending on the needs of the campground)

    25% discount at campground store & propane

  • Conditions  RV Required Housing Provided Partner Jobs Available 
  • Job Length  Seasonal (4-6 months)
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Job Description

Does spending the camping season in the heart of the Adirondacks Region sound interesting.  The Lake Placid/Whiteface Mountain KOA is located in Wilmington NY about 12 miles northwest of Lake Placid.  The natural beauty of this area is endless and there are countless opportunities for exploring and recreation during your time off.

We have a position available in Guest Services (Front Desk/Store) and Grounds (Outside Maintenance).

Campground is open from May 1st – October 31st, but start & end dates can be discussed.

If you have questions or want to discuss any of these position please email ssullivan@koa.net

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