• Ensures customers receive a high level of service consistent with our customer service philosophy
• Learn and operate campground management system
• Communicate with all staff and management using Basecamp System
• Enforce campground policies and implement solutions consistent with goals of park
• Proactive guest management to ensure positive environment for all guests
• Coordinate with Guest Service staff for late guest arrivals
• Coordinate with Guest Service staff for problem resolution when applicable
• Assists with handling and resolving guest complaints
• Check in guests upon arrival and relay all pertinent information about the park & their stay
• Answer incoming phone calls helping guests make reservations & answer questions
• Facilitate guest ticket purchases for area attractions
• Cashier souvenir sales as well as stocking merchandise
• Check and answer guest emails and voicemails
• Utilize creative problem solving skills
• Complete various duties as assigned by manager which can include but are not limited to: light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground.
Job Requirements:
• Good customer service and communication skills
• Ability to multi task and prioritize
• Able to work with others and work independently
• Professional Appearance and attitude towards guests and fellow team members
• Communicate professionally and patiently
• Be on your feet during shift and able to lift at least 30 lbs.
• Ability to thrive in a fast-paced environment
• Demonstrate leadership abilities
• Intermediate computer proficiency including email, internet and Microsoft Office Suite
• Excellent verbal and written communication skills
• Must be able to work at high altitude – 7000ft.