Greet all guests approaching the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Prepare reports as required, relating to shift checklist, and down-time reports.
• Answer inquiries from guests regarding campground amenities and local attractions.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Establish and maintain good communications and teamwork with fellow associates and other departments within
the campground and utilize proper radio etiquette.
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card
handling procedures.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Maintain store displays and inventory control as directed and communicate ideas and guest feedback.
• Increase revenues through up-selling strategies and profitability of ancillary income.
Front Desk
Full-Time Only Cherokee / Great Smokies KOA Holiday posted 3 weeks ago in Front Desk ShortlistJob Detail
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Job ID 188261
Job Description
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all
guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys,
keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR
maintains a clean, well-stocked and organized store.
Attached Files
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