Duties & Responsibilities
- Live Team Outsider’s values while providing superior guest services, in person and over the telephone, by being enthusiastic, attentive, friendly and helpful.
- At the direction of our campground’s General Manager, lead and supervise the activities of our Guest Services and Activities Team Members.
- Greet all guests with a smile and a positive attitude.
- Be attentive to all guests, being careful to address all guest issues in a respectful and timely manner.
- Follow all guidelines and procedures regarding the handling of registrations, reservations, store sales, and refunds.
- Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
- Manage inventory stock counts and cleaning of the front office and store, on a regularly scheduled daily, weekly, and monthly basis.
- Coordinate and ensure the safe and successful execution of all on‐site activities, including food service and themed events.
- Promote activities to our guests to increase participation and engagement.
- Contribute ideas for new activities, and ways to improve existing activities.
- Become educated on local and national advertising and discount programs.
- Promote local attractions, store sales and special offers, and referrals to other company-managed campgrounds.
- Always maintain a well groomed appearance, appropriate attire and nametag.
- This job description is not intended to be a comprehensive list of all required duties, responsibilities and activities. Some of these may change, and others may be assigned by your manager at any time, as required.
Experience & Requirements
- A passion for customer service and the outdoors.
- Experience as a team leader or supervisor with problem solving skills.
- Knowledge of point of sale systems and cash register operations.
- Ability to work nights, weekends, and holidays.
- Ability to understand and speak the English language fluently.
- Ability to maintain confidentiality.
Physical Requirements
- Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Must be able to hear and speak clearly, and communicate comprehensively.
- Must be able to use a keyboard, desktop PC, laptop computer and mouse.
Experience leading Arts and crafts, board game events, movement and fun creative expression, and event coordination helpful, but can train.