The Operations Supervisor is responsible for overseeing the day-to-day operational activities of the campground, ensuring a smooth, efficient, and enjoyable experience for all guests. This role involves managing various departments, including staffing, inventory, maintenance, safety, housekeeping, guest services, and recreational activities. The Operations Supervisor works closely with the management team to implement policies and procedures that enhance guest satisfaction and employee productivity. 

Non-Essential Duties and Responsibilities:

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

Required Education and Experience:

High School Diploma or equivalent 
Proven experience in a Customer Service supervisory role
Hear and speak the English language fluently
Decision-making ability
Proficient Computer Skills
Ability to work nights, weekends and holidays
Ability to motivate, lead and develop employees
Strong working knowledge of operational procedures
Valid driver’s license

Physical Demands and Working Conditions:

Work is performed indoors and outdoors and in all weather conditions, including extreme heat and cold.
Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc.
Must be able to lift 10 pounds regularly, lift and carry 25 pounds or more occasionally with assistance.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
Use of repetitive motion, standing, bending, sitting, lifting, and walking.
Noise levels may be moderate to loud.
May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.
Use of personal protective equipment required where necessary.
Will experience occasional interruptions and shifting priorities.
Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc. or travel by air.

At KOA, we believe the outdoors is fun and for everyone.  We are committed to having an environment where all are treated with dignity and respect.  We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation