• Greet and welcome all guests approaching the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Prepare reports as required, relating to shift check-list, and down-time reports.
• Answer inquiries from guests regarding campground amenities and local attractions.
• Fully comprehend and be able to operate all relevant aspects of the campground property management
system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be familiar with all in-house groups.
• Establish and maintain good communications and teamwork with fellow associates and other
departments within the campground and utilize proper two-way radio etiquette at all times.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card
handling procedures.
• Notify management of any pertinent information related to daily shift activities.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
• Increase revenues through up-selling strategies and profitability of ancillary income.
• Maintain health standards and ensure guests and team members are in a safe and secure environment.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering
KOAs Culture, Mission, Values and Goals.
2025 Guest Service Representative
Full-Time Only Fort Collins / Lakeside KOA Holiday posted 1 week ago in Front Desk , in General , in Guest Services , in K2 Reservation Software , in Other , in Store ShortlistJob Detail
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Job ID 135465
Job Description
Come and join us on the front range of the Rocky Mountains in Northern Colorado. A beautiful area if you love the outdoors! We are a busy, year-round campground.
We are seeking a motivated, flexible and hard-working individuals for our summer 2025 season. Positions are available in Housekeeping, Food Truck and Front Desk. Season start dates are as early May 15, 2025 and end dates as late as October 27, 2025.
We have many amenities you can utilize as available including: a catch and release fishing lake, exercise trail, basketball court, chuck wagon, jumping pillow, mini golf, bikes, paddle boats, volleyball, sports field, swimming pool, wading pool, laundry, library, gym, playground, horseshoes, conference center, pavilion & gazebo.
All positions require availability of up to 40 hours per week during peak season. Anticipated hours range from 24-40hrs per week based on time of year.
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.
Required skills
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