Kampgrounds of America Job Description
Job Title:
Department (3 letter code):
FLSA Status:
Supervisory Responsibilities:
Travel:
Summary:
Guest Services Representative
OAK
Reports to:
Exempt ☐ Non-Exempt ☒
Yes ☐
Yes ☐
No ☒
%
General Manager or Designated
Supervisor
No ☒ Revision date: 8/1/2025
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all
guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys,
keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR
maintains a clean, well-stocked and organized store.
Essential Duties and Responsibilities:
• Greet all guests approaching the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Prepare reports as required, relating to shift checklist, and down-time reports.
• Answer inquiries from guests regarding campground amenities and local attractions.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Establish and maintain good communications and teamwork with fellow associates and other departments within
the campground and utilize proper radio etiquette.
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card
handling procedures.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Maintain store displays and inventory control as directed and communicate ideas and guest feedback.
• Increase revenues through up-selling strategies and profitability of ancillary income.
Non-Essential Duties and Responsibilities:
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or
responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or
without notice.
Required Education and Experience:
• Hear and speak the English language fluently
• Strong decision-making ability
• Ability to communicate, ability to manage conflict
• Working knowledge of operational procedures
• Comfortable in a fast-paced and high-pressure environment
• Ability to maintain confidentiality
• Able to work nights, weekends, and holidays
Preferred Education and Experience:
Physical Demands and Working Conditions:
• Work is performed indoors and outdoors and may involve exposure to varying weather conditions
Guest Services Representative
8/1/2025
1
Kampgrounds of America Job Description
• Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc.
• Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with
assistance.
• Ability to stand for long periods of time.
• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking.
• Noise levels may be moderate to loud.
• May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.
• Use of personal protective equipment required where necessary.
• Will experience occasional interruptions and shifting priorities.
• Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close
and distance vision, sitting, seeing and reading signs, traffic signals, etc.
Kampgrounds of America Job Description
Job Title:
Department (3 letter code):
FLSA Status:
Supervisory Responsibilities:
Travel:
Summary:
Maintenance Associate
OAK Reports to:
Exempt ☐ Non-Exempt ☒
Yes ☐
Yes ☐
No ☒
%
Designated Supervisor or General
Manager
No ☒ Revision date: 8/1/2025
The Maintenance Associate (MA) is responsible for the general maintenance, operation and upkeep of the
campground buildings, facilities, equipment, and grounds. This position performs general carpentry, electrical,
painting, and plumbing work and install new fixtures, equipment, and appliances as needed.
Essential Duties and Responsibilities:
• Perform carpentry, electrical, plumbing, and maintenance/repairs to campground buildings, facilities, equipment,
vehicles, and grounds as directed by the engineering supervisor.
• Comply with all KOA, federal, state, and local safety programs by adhering to established guidelines in the
operation and storage of various equipment, tools and chemicals.
• Maintain compliance with preventative maintenance program through regular inspection of facilities, buildings,
cabins, vehicles, and equipment.
• Inspecting equipment to ensure proper functioning of heating, cooling, ventilation, plumbing, electrical systems,
etc.
• Troubleshoot problems with equipment to determine the cause of failure and determine the best solution for
repair or replacement.
• Install fixtures, equipment, and appliances as needed.
• Safe operation of swimming pool and aquatic water features by maintaining proper pool chemistry while safely
handling all pool chemicals.
• Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.
• Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.
• Maintain property by following the quality assurance manual.
Non-Essential Duties and Responsibilities:
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or
responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or
without notice.
Required Education and Experience:
• Basic knowledge of electrical and plumbing equipment and installation
• Basic knowledge of chemical properties, handling and usage
• Basic knowledge of propane and gasoline dispensing
• Ability to work nights, weekends and holidays
• Capable of working independently and as part of a team
Maintenance Associate
8/6/2026
1
Kampgrounds of America Job Description
• Valid Driver’s license
Preferred Education and Experience:
Physical Demands and Working Conditions:
• Work is performed primarily outdoors and may involve exposure to varying weather conditions
• Must be able to lift and carry up to 30 pounds regularly, lift or move up to 50 pounds occasionally with
assistance.
• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking.
• Noise levels may be moderate to loud.
• May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.
• Use of personal protective equipment required where necessary.
• Will experience occasional interruptions and shifting priorities.
• Valid driver’s license required, this position may be expected to drive a motorized vehicle which
requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.
Site rent for workampers is $92.30 per pay period per site not per person
Uniform shirt and hat provided.
25% off all merchandise, cafe and propane refills.
$1/hr for every worked end of season bonus paid on final check upon completion of your contract dates
Free employee laundry room
Spend your days hiking Cadillac Mountain, exploring rocky shorelines and discovering why this corner of New England has captivated visitors for generations. At Bar Harbor / Oceanside KOA Holiday, you are camping right on the coast with Acadia National Park about 10 minutes away. We are located on the quiet side of Mount Desert Island, so you can experience peaceful mornings, spectacular sunsets and starry nights between adventures — plus on-site perks like our Acadia shuttle service, fresh lobster dinners and waterfront views from many campsites.
