📢 Front Desk Guest Service Representative – Immediate Hire / Through Winter

Either Full- or Part-Time San Antonio / Alamo KOA Holiday posted 5 days ago in Front Desk , in Guest Services , in K2 Reservation Software , in Recreation , in Store
  • Post Date: July 12, 2025
  • Apply Before: July 31, 2025
  • 4 Application(s)
  • View(s) 137

Job Detail

  • Job ID 153024
  • Responsibilities 

    🏕️ About the Role:
    This role is central to the success of our guest experience. You’ll be responsible for:

    • Welcoming guests with professionalism, warmth, and accuracy

    • Managing check-ins/outs, reservations, and site assignments

    • Processing payments and ensuring accurate records

    • Resolving guest concerns and handling day-to-day front desk operations

    • Supporting store cleanliness, inventory, and presentation

    • Communicating with all departments via radio and team systems

    • Contributing to a positive and efficient team environment

  • Compensation/Benefits 

    • 💲 Compensation & Perks

      • Earn up to $13/hour (includes $12/hour wage + $1/hour bonus paid at end of season with completed commitment)

      • Starting wage is open to discussion based on experience

      • FREE RV site included (you only pay for electric)

      • Discounts and perks at KOA locations

      • Be part of a family-owned campground with over 50 years of history

      • Warm winters, sunny skies, and a supportive, team-oriented work culture

  • Conditions  RV Required Partner Jobs Available 
  • Job Length  Long-Term (6-12 months)
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Job Description

📢 Now Hiring – Start Immediately & Stay Through Winter

⚠️ Please do not apply if you are unavailable to start now or cannot commit through the winter. We are seeking serious applicants only who are ready to contribute right away.
The San Antonio / Alamo KOA Holiday is seeking a reliable, professional, and guest-focused Front Desk Guest Service Representative to join our team immediately and remain with us through the winter season. This is a key position at one of KOA’s most awarded and well-reviewed campgrounds.

🏕️ About the Role:
This role is central to the success of our guest experience. You’ll be responsible for:

  • Welcoming guests with professionalism, warmth, and accuracy

  • Managing check-ins/outs, reservations, and site assignments

  • Processing payments and ensuring accurate records

  • Resolving guest concerns and handling day-to-day front desk operations

  • Supporting store cleanliness, inventory, and presentation

  • Communicating with all departments via radio and team systems

  • Contributing to a positive and efficient team environment

💡 Ideal Candidates Will Have:

  • Immediate availability and a commitment to stay through winter

  • Previous experience with KOA’s K2 software (preferred)

  • Prior campground, hotel, or guest service experience

  • A calm, solution-focused approach to guest issues

  • Strong computer and communication skills

  • Availability for evenings, weekends, and holidays

  • A commitment to excellence, reliability, and accountability

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Required skills

Ability to Work Independently Accountability & Dependability Attention to detail Cash Handling Accuracy Computer Literacy (Microsoft Office, Internet,, Email) Conflict Resolution & Problem Solving Customer Service Excellence Flexibility with Shifts (Evenings, Weekends, Holidays) KOA K2 System Proficiency (Preferred not required) Professional Phone & Email Etiquette Reservation & Point-Of-Sale (POS) System Experience Retail Merchandising & Store Presentation Strong Verbal & Written Communication Team Collaboration & Radio Communication Time Management & Multi-tasking

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