About Heather Marino

  • Are you a work camper? (Do you live in your RV while working at the campground) Yes
  • I'm applying for Individual Jobs
  • Have you worked at a KOA before? Yes
  • Preferred work locations (Multiple selection) FloridaGeorgiaMaineMontanaNew HampshireOhioTennesseeTexasUtahWyoming
  • Looking to Work During (Multiple Selection) SpringSummerFallWinter
  • Viewed 14
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Work Experience

  • 2023 - Present
    Badlands/White River KOA Holiday

    Assistant General Manager

    • Work Camper (live on-site during season)
    • Motivate and lead team members to work together to achieve targets and goals.
    • Manage store cash intake and prepared daily bank deposits, as needed.
    • Help to manage and mentor staff to carry out operational directives
    • Assist in restocking the store and maintaining merchandise.
    • Help to prepare staff work schedules and assigned team members to specific duties.
    • Use issue resolution and communication skills to cultivate and strengthen lasting staff relationships.
    • Built out specials and campaigns to further move retail or food items.
    • Jump in to fill any position within the property that has an immediate need.
    • Help team develop specialized projects, events and promotions.
    • Dealt with any issues or complaints from guest(s) and worked to reach a positive resolution.

  • 2022 - 2022
    Badlands/White River KOA Holiday

    Assistant General Manager

    • Was sent here to assist the new GM on property get systems and processes set up. This was a new property that the company I worked for had newly bought
    • While there I worked in office, reservations, camp store, housekeeping, cook shack, recreation, landscaping, etc. Filled in any shift/position there was a gap in.
    • Managed and mentored staff to help carry out operational directives with high productivity and accuracy.
    • Motivated and led team members to work together and build staff moral.
    • Managed store cash and prepared daily bank deposits.
    • Enhanced team engagement and performance with daily updates and informational meetings.
    • Delegated work to staff, setting priorities, and managing expectations.
    • Used strong issue resolution and communication skills to cultivate and strengthen lasting staff relationships.
    • Dealt with any guest issue and created a positive resolution

  • 2022 - 2022
    Vernal/Dinosaurland KOA Holiday

    Front Desk/Camp Store (Seasonal)

    • Work Camper
    • This was this GM’s first year/season at this KOA/Campground – so helped get the store set up and re-arranged
    • I helped him set up the retail portion of the office
    • Assisted in making selections for retail items
    • Made reservations and checked people in
    • Assisted in escorts
    • When we had a vacancy in our grounds department – I jumped in and would do lawn care for the property
    • Also, helped to set up the landscaping (flowers, decorations for holidays and/or events, etc.)

    I worked there until I was sent to South Dakota to fill a need there with my company.

  • 2021 - 2022
    Blue Water Hospitality

    Work Camper Specialist

    • Promoted Blue Water’s Work Camper Program on social media platforms and helped build the brand
    • Advertised open positions for work campers within our properties that had openings
    • Met with the General Managers on a regular basis to discuss hiring needs
    • Screened candidates for the General Managers
    • Met with the General Managers to discuss the candidates
    • Set up final interviews between General Managers and the candidates – and provided follow up
    • Participated in weekly GM calls to provide any feedback or updates on the program

  • 2021 - 2021
    Lebanon KOA Holiday on Salmon Falls River

    Housekeeping/Housekeeping Supervisor

    • Work Camper
    • Housekeeping (Bath Houses & Accommodations)
    • This is a 300+ site campground with a lot of amenities
    • Housekeeping duties, I also worked Office, Camp Store, Ice Cream Cafe, Recreation and Camp Host
    • When the Housekeeping Supervisor left the season early – I was promoted to step in and finish out the season in that role
    • Processing Payroll, Scheduling, Training, etc.

  • 2017 - 2020
    Entercom (laid off)

    Digital Marketing Director

    • Coach, train, and develop core sales team (of 18) in all aspects of digital marketing and sales.
    • Establish a digital sales pipeline to support continuous, vigorous digital revenue growth.
    • Consult local and regional businesses, analyze needs, and develop digital marketing plans to create positive ROI.
    • Develop and build sales presentations, and responsible for presenting the digital solutions and recommendations to the owners and decision makers.
    • Responsible for closing the business. Provide ongoing client consultation to ensure campaign transparency and performance.
    • Create sales team engagement and attain quarterly and annual revenue goals for Entercom Richmond.
    • Forecast digital revenue for senior leadership.
    • Perform one on ones with sales staff to help develop their digital book of business and uncover new opportunities.
    • Train sales staff on, and maintain knowledge on over 50 digital products in our portfolio including SEO, SEM, Mobile, Predictive Marketing, YouTube, Over-the-Top Media (OTT), Website Development and more.

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Skills/Certifications

CPR Certified
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