Campground Operations Manager

Assistant General Manager

• Work Camper (live on-site during season)
• Motivate and lead team members to work together to achieve targets and goals.
• Manage store cash intake and prepared daily bank deposits, as needed.
• Help to manage and mentor staff to carry out operational directives
• Assist in restocking the store and maintaining merchandise.
• Help to prepare staff work schedules and assigned team members to specific duties.
• Use issue resolution and communication skills to cultivate and strengthen lasting staff relationships.
• Built out specials and campaigns to further move retail or food items.
• Jump in to fill any position within the property that has an immediate need.
• Help team develop specialized projects, events and promotions.
• Dealt with any issues or complaints from guest(s) and worked to reach a positive resolution.

Assistant General Manager

• Was sent here to assist the new GM on property get systems and processes set up. This was a new property that the company I worked for had newly bought
• While there I worked in office, reservations, camp store, housekeeping, cook shack, recreation, landscaping, etc. Filled in any shift/position there was a gap in.
• Managed and mentored staff to help carry out operational directives with high productivity and accuracy.
• Motivated and led team members to work together and build staff moral.
• Managed store cash and prepared daily bank deposits.
• Enhanced team engagement and performance with daily updates and informational meetings.
• Delegated work to staff, setting priorities, and managing expectations.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting staff relationships.
• Dealt with any guest issue and created a positive resolution

Front Desk/Camp Store (Seasonal)

• Work Camper
• This was this GM’s first year/season at this KOA/Campground – so helped get the store set up and re-arranged
• I helped him set up the retail portion of the office
• Assisted in making selections for retail items
• Made reservations and checked people in
• Assisted in escorts
• When we had a vacancy in our grounds department – I jumped in and would do lawn care for the property
• Also, helped to set up the landscaping (flowers, decorations for holidays and/or events, etc.)

I worked there until I was sent to South Dakota to fill a need there with my company.

Work Camper Specialist

• Promoted Blue Water’s Work Camper Program on social media platforms and helped build the brand
• Advertised open positions for work campers within our properties that had openings
• Met with the General Managers on a regular basis to discuss hiring needs
• Screened candidates for the General Managers
• Met with the General Managers to discuss the candidates
• Set up final interviews between General Managers and the candidates – and provided follow up
• Participated in weekly GM calls to provide any feedback or updates on the program

Housekeeping/Housekeeping Supervisor

• Work Camper
• Housekeeping (Bath Houses & Accommodations)
• This is a 300+ site campground with a lot of amenities
• Housekeeping duties, I also worked Office, Camp Store, Ice Cream Cafe, Recreation and Camp Host
• When the Housekeeping Supervisor left the season early – I was promoted to step in and finish out the season in that role
• Processing Payroll, Scheduling, Training, etc.

Digital Marketing Director

• Coach, train, and develop core sales team (of 18) in all aspects of digital marketing and sales.
• Establish a digital sales pipeline to support continuous, vigorous digital revenue growth.
• Consult local and regional businesses, analyze needs, and develop digital marketing plans to create positive ROI.
• Develop and build sales presentations, and responsible for presenting the digital solutions and recommendations to the owners and decision makers.
• Responsible for closing the business. Provide ongoing client consultation to ensure campaign transparency and performance.
• Create sales team engagement and attain quarterly and annual revenue goals for Entercom Richmond.
• Forecast digital revenue for senior leadership.
• Perform one on ones with sales staff to help develop their digital book of business and uncover new opportunities.
• Train sales staff on, and maintain knowledge on over 50 digital products in our portfolio including SEO, SEM, Mobile, Predictive Marketing, YouTube, Over-the-Top Media (OTT), Website Development and more.