About Frank Miller

  • Are you a work camper? (Do you live in your RV while working at the campground)  Yes
  • I'm applying as...  An Individual 
  • Have you worked at a KOA before?  Yes
  • Preferred work locations (Multiple selection)  Colorado Florida Maine Michigan Montana North Carolina North Dakota Oregon Pennsylvania South Carolina South Dakota Tennessee Utah Virginia Wyoming 
  • Looking to Work During (Multiple Selection)  Spring Summer Fall Winter 
  • Viewed 46
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Education

  • 1984 - 1994
    Community College of the Air Force

    Air Transportation Management

    I have approximately 50 credit hours towards an Associate's Degree in Air Transportation Management through the Community College of the Air Force that I accumulated while on active duty in the Air Force. The majority of my credit hours are from technical courses and continuing education courses that I attended and completed during active duty. I also took college level courses through Trident Technical College and the University of Oklahoma.

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Work Experience

  • 2024 - Present
    Covert/South Haven KOA Holiday

    Guest Services Representative

    Processing guest arrival and departures through the K2 Reservation System.
    Answering incoming phone calls to assist guests with the reservation process as well as make outbound calls when guests leave voicemail messages.
    Audit inventory levels of Kamp Store items to ensure proper onhand availability as well as price and sticker items.
    Monitor online reservations for review and process incoming zingles and emails.
    Proper food handling at the Dip Cafe to include serving ice cream and heating pizzas.

  • 2023 - 2024
    Mistletoe State Park (Appling, GA)

    Volunteer Camp Host

    Prepare campsites for guest arrival and clean campsites upon guest departure to include removal of ashes from the fire rings.
    Daily cleaning of Comfort Stations to ensure guest satisfaction has been met.
    Interacting with guests to educate them on the amenities and surrounding area activities.
    Assist guests with questions and answers they may have throughout their stay at the campground.

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Skills/Certifications

Florida Department of Financial Services 0620 - Adjustor - All Lines (License Number: G007235)
Introduction to Structured Query Language (SQL) Coursera Course Certificate University of Michigan (Nov 2022)
Excel Essential Training - Microsoft 365 (Linked in Learning) Feb 2023
Diversity, Inclusion and Belonging (Linked in Learning) Feb 2023
Customer Experience: Creating Customer Personas (Linked in Learning) Feb 2023
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Languages

English
Proficient
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