About Della Gill
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Viewed 27
Education
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2008 - 2009
Mott Community College
Associates Degree
I have an Associates Degree in Criminal Justice, Minor in Substance Abuse & Juvenile Justice.
Work Experience
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2021 - 2023
First Baptist Church
Offic Manager
*Attended weekly all-staff meetings and prepare detailed meeting minutes
• Speak with church members and general public regarding church services, special events,
and programs; discuss faith-related topics with members and prospective members
• Conduct Benevolence program to provide electricity, water, and other bill assistance;
utilize Charity Tracker to create food pantry and Benevolence appointments and maintain
client records
• Maintain Sunday school attendance records and memberships with ACS and People
Planner; manage and edit the Mailchimp account; send weekly email updates to members
• Design the bulletin for weekly worship services through Canva; prepare sermon slides
through ProPresenter; upload sermon videos to the church’s YouTube account -
2017 - 2021
BJ'S Wholesale Club
Member Service Manager
Motivated and led team members to reach their full potential in daily tasks
Instructed employees regarding work procedures; trained employees on cash register
duties, client memberships, store credit card accounts, and opening/closing duties
Delegated tasks to ensure each team member performed their duties to maintain high
company standards; reviewed the performance of each team member, provided
constructive feedback
Supervised team members in the successful execution of membership programs to exceed
daily goals and ensure excellent customer service -
2000 - 2017
Kohl's Dept. Store
Customer Service
Created an exceptional customer service environment for all clients
Processed customer transactions accurately and efficiently
Upheld high communication standards at the service center; handled customer concerns
and complications in compliance with detailed company policies and procedures
Balanced and processed refunds, cash deposits, and currency orders; completed daily
reports to maintain accurate records of all transactions