About Brian & Erica Baker

  • Are you a work camper? (Do you live in your RV while working at the campground)  Yes
  • I'm applying as...  A Team (with partner or friend) 
  • Have you worked at a KOA before?  Yes
  • Preferred work locations (Multiple selection)  Alaska Arizona California Colorado Hawaii Idaho Louisiana Montana Nevada New Mexico Oregon Texas Utah Washington Wyoming 
  • Looking to Work During (Multiple Selection)  Spring Summer Fall Winter 
  • Desired Start Date  01-01-2026
  • Additional Information 
    Dynamic and results-driven management duo with comprehensive expertise across all facets of campground and resort operations. From front desk to food service, bookkeeping to security, we deliver seamless guest experiences while driving operational excellence, safety, and profitability. With hands-on experience managing two distinct KOA franchises, we’ve consistently elevated performance and guest satisfaction. Most notably, we transformed a property’s Net Promoter Score from 68 to 94 within 18 months—reflecting our commitment to hospitality, strategic adaptability, and proactive site management. Together, we offer: • Administrative Precision: Accurate bookkeeping, vendor coordination, and policy enforcement. • Creative Marketing & Merchandising: Seasonal promotions, social media strategy, and retail curation. • Maintenance & Safety Leadership: Daily upkeep, hazard mitigation, and guest security protocols. • Guest-Facing Excellence: Reservations, review responses, multilingual communication, and warm hospitality. We thrive in environments that value transparency, initiative, and genuine connection—and we bring that energy to every guest, every shift, every season.
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Work Experience

  • 2020 - 2022
    Capabilities Inc.

    Case Load Facilitator (Erica)

    A Caseload Facilitator oversees a group of clients—often within healthcare, social services, or supported living—ensuring individualized care plans are implemented effectively. They coordinate support staff, maintain detailed documentation, and serve as the primary liaison between clients, families, and interdisciplinary teams. Responsibilities include supervising daily services, resolving conflicts, ensuring regulatory compliance, and responding to emergencies. Strong communication, organizational skills, and experience with vulnerable populations are essential, along with a working knowledge of care protocols, adult education principles, and community resources.

  • 2000 - Present
    Kardex

    Regional Business Director (Brian)

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Skills/Certifications

ookkeeping & Financial Reporting • Payroll & Vendor Coordination • Reservation System Management (e.g., Kampsight, RMS) • Inventory Control & Retail Merchandising • Policy Enforcement & Documentation • Site Safety Audits & Hazard Mitigation • Maintenance & Light Repairs (plumbing, electrical, landscaping) • Pool & Propane Service Operations • Security Patrols & Emergency Response
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