About April Nagel
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Viewed 152
Work Experience
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2023 - Present
Endeavor Inn % Suites
General Manager
Maximizing Revenue, Hiring educating and train team members to brand standards. Manage labor and
maintain property for safety cleanliness and in good condition for guests. Inventory and ordering of hotel
needs. Effectively manage and collect money from in-house guests, direct bills and vendors. Proficient in
Medallia portal, read and respond with personal and template responses, resolve guest issues promptly
and effectively. Promote and deliver exceptional guest service from every team member on property. -
2019 - 2023
Hilton Garden Inn
Assistant General Manager
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance
with established hotel standards and consistent with HGI core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest
satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls
and procedures.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information
obtained. -
2012 - 2019
Winter Meadow Homes
Homes Plus Operator
• Plan and direct operations of the care home based on policies established by the owner.
• 24/7 responsibility for all aspects of care provided to residents and for the nursing home’s
environmental functioning.
• Direct the hiring and training of employees.
• Direct the activities of the nursing, and activities staff.
• Maintain and develop standards, policies, programs, and operating procedures which comply with
federal and state laws
• Prepare official reports for the home’s owner and state agencies.
• Attend meetings with staff, families, and the owner.
• Interview families of persons seeking admittance to the nursing home.