Guest Services Representative (2025 Season)

Either Full- or Part-Time Louisville South KOA Holiday posted 1 month ago in Front Desk , in General , in Guest Services , in K2 Reservation Software , in Store
  • Post Date: October 24, 2024
  • Apply Before: December 23, 2024
  • 11 Application(s)
  • View(s) 625

Job Detail

  • Job ID 54320
  • Responsibilities 

    Greet and welcome all guests approaching the front desk in accordance with KOA standards.
    Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
    Prepare reports as required, relating to shift check-list, and down-time reports.
    Answer inquiries from guests regarding campground amenities and local attractions.
    Fully comprehend and be able to operate all relevant aspects of the campground property management system.
    Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    Be familiar with all in-house groups.
    Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
    Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
    Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
    Notify management of any pertinent information related to daily shift activities.
    Maintain high standards of professionalism, customer service, quality and cleanliness.
    Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
    Increase revenues through up-selling strategies and profitability of ancillary income.
    Maintain health standards and ensure guests and team members are in a safe and secure environment.
    Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

  • Compensation/Benefits 

    This is a seasonal part time position averaging 30 hours throughout the season, paying $12 per hour depending upon experience.

    • Back-In Full Hook Up RV Site is available at a rate of $92.30 per pay period, inclusive of all utilities. **Sites are only available to workkampers with an RV for example: fifth wheel, travel trailer, motor home. We do not have cabins available for employee housing.
    • Propane sold to employees at 25% discount.
    • Kampstore discounts apply.
    • KOA Employee Travel Discounts.
    • Local partner restaurant discounts.
    • Partner jobs are also available, apply here:
  • Conditions  RV Required Partner Jobs Available 
  • Job Length  Long-Term (6-12 months)
  • Job Start Date  03/01/2025
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Job Description

The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

As with all positions on the campground, we are highly flexible, team oriented and want to cross train our staff to help in various areas of our campground operations such as front desk, housekeeping, escorting guest to sites on golf carts, maintenance, and anything else that may align with an employee skills or willingness to grow. This also allows us to maximize coverage, approve time off requests with ease and enhance the guest experience.

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Required skills

Computer/Technology K2 Reservation Software KOA KampSight System Merchandising

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