Guest Services Representative

Either Full- or Part-Time Cape Hatteras / Outer Banks KOA Resort posted 2 days ago in Front Desk , in General , in Guest Services , in K2 Reservation Software , in Other , in Store
  • Post Date: July 24, 2025
  • Apply Before: August 31, 2025
  • 4 Application(s)
  • View(s) 146

Job Detail

  • Job ID 53892
  • Responsibilities 

    SPECIFIC DUTIES
    • Greet and welcome all guests approaching the front desk in accordance with KOA standards.
    • Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
    • Prepare reports as required, relating to shift check-list, and down-time reports.
    • Answer inquiries from guests regarding campground amenities and local attractions.
    • Fully comprehend and be able to operate all relevant aspects of the campground property management
    system.
    • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
    • Be familiar with all in-house groups.
    • Establish and maintain good communications and teamwork with fellow associates and other departments
    within the campground and utilize proper two-way radio etiquette at all times.
    • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
    • Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card
    handling procedures.
    • Notify management of any pertinent information related to daily shift activities.
    • Maintain high standards of professionalism, customer service, quality and cleanliness.
    • Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
    • Increase revenues through up-selling strategies and profitability of ancillary income.
    • Maintain health standards and ensure guests and team members are in a safe and secure environment.
    • Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering
    KOAs Culture, Mission, Values and Goals.

  • Compensation/Benefits 

    Positions are paid $13.00/hour for all hours worked. Cape Hatteras/Outer Banks KOA Resort provides a full-hookup site for the reduced rate of 94.15 per pay period (if available). Cable TV and campground WiFi also provided. In addition to this, employees receive a discount on most store purchases, food items at the cafe, as well as discounted propane.

    The non-monetary benefits are simple. Spend some time living on the beach at the Cape Hatteras National Seashore. Directly across the street, still on KOA property, is the opportunity to sit waterfront and watch the sun set over the Pamlico Sound.

  • Conditions  RV Required Partner Jobs Available 
  • Job Length  Short-Term (1-3 months)
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Job Description

Cape Hatteras / Outer Banks KOA Resort is looking to fill immediate positions for the remainder of the 2025 camping season! If you are looking to become a part of a fast-paced, high energy team, than the Outer Banks is the place for you! The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

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