General Studies

Tech Support Specialist

Supported tenants and homeowners with security system setup and troubleshooting
Delivered clear technical support for system malfunctions and user errors
Communicated with urgency and empathy to resolve issues quickly
Documented detailed notes on customers account and contribute to first time call resolution
Set up advanced virtual tech meetings to resolve further needed assistance
Follow shift time management practices and meetings daily

Maintance Coordinator

Coordinated with contractors and vendors for repairs, inspections, and maintenance on single-family and multifamily assets, ensuring timely completion and compliance with property standards.
Negotiated bids with vendors and subcontractors, balancing cost, quality, and timelines to maximize value for property owners. Managed repair budgets, tracked invoices, and processed accounts payable while ensuring documentation met compliance requirements.
Oversaw capital expenditure projects (HVAC, electrical, plumbing, and preventative maintenance) while monitoring vendor performance through scorecards and KPIs.
Acted as liaison between stakeholders, owners, and vendors to ensure repairs and renovations met both resident needs and regulatory requirements.
Maintained organized records of work orders, contracts, and repair documentation using property management systems and collaboration tools.

Property Management

Managed tenant satisfactions, resolved work orders issues, and collected rent payments
Marketing to accidental landlords, investors and stakeholders to acquire new properties
Marketing new listings to prospect tenants to provide housing solutions
Conducted property inspections for lease compliance, unit condition, and readiness; documented findings and ensured corrective actions were completed.
Cooperated in eviction process and “Serving” the Notice and legal preparation
Managed tenant turnover and property reporting