Key Responsibilities

Operations & Leadership

• Oversee daily campground operations across all departments
  
• Serve as Manager on Duty when the owner is unavailable
  
• Ensure compliance with KOA policies and quality assurance standards
  
• Maintain a safe environment by enforcing local, state, and federal safety requirements
  
• Lead with professionalism in high-pressure and fast-paced situations

Staff Management

• Hire, train, schedule, and support campground staff and workkampers
  
• Coordinate workkamper schedules and assignments
  
• Foster a positive work environment focused on engagement, morale, and accountability
  
• Support employee development and model KOA’s Culture, Mission, Values, and Goals

Guest Experience

• Deliver exceptional customer service and resolve guest concerns effectively
  
• Maintain guest satisfaction and Net Promoter Scores through staff training and property standards
  
• Plan and coordinate campground activities and events

Administrative & Financial Oversight

• Assist the owners in meeting monthly and annual budget goals
  
• Ensure accurate cash handling and accounting compliance
  
• Manage inventory and ensure adequate supplies are maintained
  
• Prepare operational reports related to scheduling, attendance, efficiency, and procedures
  
• Handle sensitive and confidential information with discretion

Property & Maintenance Oversight

• Conduct regular inspections of cabins and facilities with housekeeping and maintenance supervisors
  
• Ensure compliance with preventative maintenance and deep cleaning programs
  
• Maintain property appearance in alignment with KOA Quality Assurance manuals

Expected Results

• Strong leadership and accountability
  
• Achievement of guest satisfaction and Net Promoter Score targets
  
• Positive employee engagement and experience metrics
  
• Accurate cash control and adherence to KOA financial policies
  
• Consistent quality assurance compliance
  
• Development of competent, diverse, and motivated teams

Key Responsibilities

Operations & Leadership

• Oversee daily campground operations across all departments
  
• Serve as Manager on Duty when the owner is unavailable
  
• Ensure compliance with KOA policies and quality assurance standards
  
• Maintain a safe environment by enforcing local, state, and federal safety requirements
  
• Lead with professionalism in high-pressure and fast-paced situations

Staff Management

• Hire, train, schedule, and support campground staff and workkampers
  
• Coordinate workkamper schedules and assignments
  
• Foster a positive work environment focused on engagement, morale, and accountability
  
• Support employee development and model KOA’s Culture, Mission, Values, and Goals

Guest Experience

• Deliver exceptional customer service and resolve guest concerns effectively
  
• Maintain guest satisfaction and Net Promoter Scores through staff training and property standards
  
• Plan and coordinate campground activities and events

Administrative & Financial Oversight

• Assist the owners in meeting monthly and annual budget goals
  
• Ensure accurate cash handling and accounting compliance
  
• Manage inventory and ensure adequate supplies are maintained
  
• Prepare operational reports related to scheduling, attendance, efficiency, and procedures
  
• Handle sensitive and confidential information with discretion

Property & Maintenance Oversight

• Conduct regular inspections of cabins and facilities with housekeeping and maintenance supervisors
  
• Ensure compliance with preventative maintenance and deep cleaning programs
  
• Maintain property appearance in alignment with KOA Quality Assurance manuals

Expected Results

• Strong leadership and accountability
  
• Achievement of guest satisfaction and Net Promoter Score targets
  
• Positive employee engagement and experience metrics
  
• Accurate cash control and adherence to KOA financial policies
  
• Consistent quality assurance compliance
  
• Development of competent, diverse, and motivated teams

Compensation & Benefits

• All hours paid hourly based on experience
  
• Full hook-up RV site
  
• Coin laundry
  
• Free ice 
  
• Employee discount in the campground store (excludes: grocery items)
  
• Holiday Bonus

Compensation & Benefits

• All hours paid hourly based on experience
  
• Full hook-up RV site
  
• Coin laundry
  
• Free ice 
  
• Employee discount in the campground store (some exclusions may apply)
  
• Holiday Bonus