SPECIFIC DUTIES
- Oversee daily operations across all departments, ensuring that tasks are completed efficiently and to a high standard. Communicate and correct deficiencies in these departments by collaborating with the departmental supervisor and GM.
- Provide great customer service while improving guest satisfaction and raising the net promoter score through training of staff and maintaining of the property.
- Manage and support campground staff, including hiring, scheduling, and training.
- Assist the GM in achieving monthly and annual budget requirements.
- Manage sensitive and confidential information with the highest level of discretion. Ensure that all data is securely stored and accessible only to authorized individuals.
- Ensure all accounting functions at the campground follow OAK procedures including correct and accurate cash handling.
- Maintain compliance with preventative maintenance and deep cleaning programs through regular inspection of cabins with the Housekeeping Supervisor and Engineer Supervisor.
- Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
- Develop effective conflict resolution and critical thinking skills.
- Monitor and manage inventory levels, ensuring that all necessary supplies are available.
- Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.
- Maintain property by following the quality assurance manual.
- Function as Manager on Duty in the absence of GM.
- Implement and enforce safety protocols to ensure a safe environment for both guests and staff while complying with various local, state, and federal safety requirements.
- Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EXPECTED RESULTS
- Demonstrates leadership skills.
- Meet property’s target for guest satisfaction through Guest Satisfaction Surveys and Net Promoter Scores.
- Meet property’s target for employee engagement & experience metrics through organizational Employee Experience & Engagement Survey scores and employee feedback.
- Precise control and adherence to KOA policies of all generated cash.
- Contributes to organization success by building competent and diverse teams with a focus on development.
- Model accountability to KOA’s Culture.
- Meet Quality Assurance standards and goals.
