Housekeeper Specific Duties

• Clean and style accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards.
• Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use.
• Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Complete maintenance requests in a timely manner and in order of priority.

• Take ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership.

• Fill out appropriate forms and turn in any items left by guest to the housekeeping supervisor.
• Ensure adherence to quality standards and health and safety regulations.
• Remove bedding and count linens in the room, then make beds neatly with fresh sheets and pillowcases.
• Wash, dry and fold laundry as required.
• Pick up debris from floors and empty trash in wastebaskets.
• Clean mirrors, shelves, dishes, door frames, and furniture. Dust all surfaces, vacuum and sweep floors, and arrange furniture properly.
• Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment.
• Sign out and sign in master room keys daily. Never loan out keys to another individual or remove them from the property.
• Conserves energy by closing shades or blinds and turning up air conditioning in unoccupied rooms.
• Report room condition and status to housekeeping supervisor and guest services.
• Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping safety and security procedures.
• Maintain cleanliness of all areas of campground.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Maintenance Engineer Specific Duties

• Perform carpentry, electrical, plumbing, and maintenance/repairs to campground buildings, facilities, equipment, vehicles, and grounds as directed by the engineering supervisor.
• Comply with all KOA, federal, state, and local safety programs by adhering to established guidelines in the operation and storage of various equipment, tools and chemicals.
• Maintain compliance with preventative maintenance program through regular inspection of facilities, buildings, cabins, vehicles, and equipment.
• Inspecting equipment to ensure proper functioning of heating, cooling, ventilation, plumbing, electrical systems, etc.
• Troubleshooting problems with equipment to determine the cause of failure and determine the best solution for repair or replacement.
• Installing new fixtures, equipment, and appliances as needed.

• Safe operation of swimming pool and aquatic water features by maintaining proper pool chemistry while safely handling all pool chemicals.
• Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.

• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.

• Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.
• Maintain property by following the quality assurance manual.

• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Pay: $12 per hour — paid for all hours worked
Housing: Full Hook-Up (FHU) RV site available for $92.30 bi-weekly
Perks: 25% employee discount in the store and on propane
Schedule: Flexible scheduling
Environment: Fun, team-oriented work environment