Office
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ResponsibilitiesKey Responsibilities:
- Greet and check in/out guests in a friendly and efficient manner
- Manage reservations by phone, email, and in-person using campground reservation software
- Provide information about campground amenities, local attractions, rules, and activities
- Handle payments, refunds, and balancing the cash drawer
- Respond to guest questions, requests, and concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams regarding site status and guest needs
- Keep the front office, lobby, and retail area clean and organized
- Sell basic merchandise, firewood, and other campground items and perform routine stocking, organization, and cleaning of retail areas
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Answer phones and return messages in a timely and courteous manner
- Assist in enforcing campground policies to ensure a safe and enjoyable environment
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Maintain accurate records and logs, including incident reports when needed
Qualifications:
- Previous experience in hospitality, customer service, or front desk required
- Previous KOA/K2 experience preferred
- Strong interpersonal and communication skills
- Comfortable using computers, phones, and point-of-sale systems
- Reliable, punctual, and detail-oriented
- Ability to remain calm and helpful in busy or stressful situations
- Must be able to work weekends, holidays, and peak season hours
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Knowledge of the local area and outdoor recreation is a plus
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Social media and Koa Website maintance/updating
Housekeeping Responsibilities
Cabin & Restroom Cleaning
- Clean and sanitize bathrooms, including toilets, sinks, showers, and floors.
- Clean, reset, and prepare cabins for incoming guests.
- Strip bedding, replace linens, make beds, vacuum/sweep/mop floors in Loft.
- Restock supplies: toiletries, paper products, kitchen items, and guest essentials.
- Ensure all cabins meet cleanliness and presentation standards.
Laundry & Stocking
- Maintain continuous laundry rotation throughout the workday.
- Wash, dry, fold, and stage linens for use between cleanings.
- Maintain cleanliness and organization of laundry areas.
General Campground Support
- Assist other departments (grounds, maintenance, activities) when necessary.
- Follow safety procedures and proper chemical-handling guidelines.
- Report cabin issues, damages, or maintenance needs immediately.
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Work collaboratively to meet tight turnaround deadlines on high-occupancy days.
Each applicant must meet the following:
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- Ability to lift 20–30 lbs (laundry baskets, supply bins, linens).
- Capacity for repetitive physical activity — bending, reaching, walking, lifting, climbing stairs.
- Comfort being on your feet for long periods.
- Strong attention to detail and ability to follow cleaning checklists.
- and consistent attendance.
- Ability to work independently and meet deadlines.
- Basic communication skills and willingness to interact with guests politely.
- Ability to work in a fast-paced environment during peak turnover days.
- Commitment to the full seasonal schedule