- Manage all campground operations to ensure the highest level of guest satisfaction.
- Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
- Provide great customer service while improving guest satisfaction and raising the Net Promoter Score (NPS).
- Maintain property by following the quality assurance manual.
- Ensures employees work in a safe and hazard-free environment that complies with various local, state, and federal safety requirements.
- Manage key performance indicators (KPIs) for your campground and your team.
- Review daily reports and work to finalize weekly and monthly reports.
- Oversee expense management for your campground, including the submission of accurate weekly expense reports.
- Recommend, oversee and implement capital improvement and other infrastructure projects.
- Participate in the daily responsibilities of the team.
Note that this job description is not intended to cover or contain a comprehensive listing of all activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.