Front Desk/Office:
- Greet and welcome all guests approaching the front desk in accordance with KOA standards.
- Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
- Answer inquiries from guests regarding campground amenities and local attractions.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Maintain high standards of professionalism, customer service, quality and cleanliness
Outdoor escort/maintenance:
- Greet & escort guest to site along with explaining hookups & guiding backing in campers.
- Deliver wood & ice to campers.
- Reset check out sites (emptying firepits, checking connections & equipment)
- Check arrival sites are up to campground standards and ready for new guest.
- Cleaning grills, patio furniture, swings, tables, etc.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.