Key Responsibilities
- Lead, coach, and manage a diverse team (Front Desk, Housekeeping, Maintenance, Activities)
- Oversee budgeting, financial reporting, and payroll processes
- Develop marketing and rate strategies to optimize occupancy and revenue
- Ensure property safety, cleanliness, and quality of guest amenities
- Monitor guest feedback and maintain high ratings through proactive service
- Work with ownership and KOA corporate to align with brand standards and business goals
- Manage capital improvement projects and long-term planning initiatives